The Collections Supervisor oversees daily operations of the collections function within the Order-to-Cash (O2C) process for CooperCompanies’ North America entities in a Global Business Services (GBS) environment. This role ensures timely follow-up on past-due accounts, dispute resolution, and compliance with company policies. Reporting to the Collections Manager, the Supervisor provides leadership to a team of specialists, monitors performance metrics, and supports process improvements to optimize cash flow and reduce DSO.

Job Summary:

The Collections Supervisor is responsible for managing the operational execution of collections activities, including monitoring aging reports, coordinating collection efforts, and resolving escalated disputes. This position enforces internal controls, supports audits, and contributes to continuous improvement initiatives aligned with GBS principles. Success requires strong organizational skills, leadership ability, and effective communication with internal and external stakeholders.