About this role
About Us
At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey.
Short Description
Responsible for building, maintaining, and modifying centralized scheduling templates for all scheduling providers. Ensure all approved template changes follow change management procedures and protocols. Work closely with Ambulatory leadership team and Cooper partners to ensure master templates are published/modified on a rolling basis as planned. Reschedule patient appointments as indicated by the Reschedule List Report. Ensure quality patient scheduling, positive telephone etiquette, and exceptional customer service. Interact with all levels of management and staff. Must be able to function as part of a team providing a high level of quality service to all clients. Inform actionable recommendations related to streamlining scheduling operations and meeting Cooper Health patient access goals.
Experience Required
- 3-5 years’ patient appointment scheduling and insurance verification experience in a complex academic medical office. Experience building/managing provider schedules in Flowcast or EPIC strongly preferred.
- Proven experience exhibiting exceptional customer service, strong interpersonal communication, and detail – oriented skills required.
Education Requirements
- Bachelor’s Degree or equivalent experience preferred.
Special Requirements
- Successful completion of Cooper issued Epic Cadence certification required upon hire.
Salary Min ($)
USD $24.00Salary Max ($)
USD $40.00Other facts
About Cooper University Hospital
Cooper University Health Care is the leading academic health system in South Jersey and provides access to primary, specialty, tertiary, and urgent care, all within one complete health system. Cooper has nearly 14,000 team members including 1,600 nurses, more than 1,000 employed physicians representing 95 specialties and subspecialties, and more than 600 advanced practice professionals. Hospitals throughout the region send their most complex and critically ill and injured to Cooper for treatment by our highly skilled experts.
Ranked year after year by U.S. News & World Report as one of the top health systems in the Philadelphia Metro area, Cooper is consistently recognized for its quality, safety, and exceptional patient care.
Cooper has three hospitals: South Jersey’s only Level I trauma center, Cooper University Hospital in Camden, which is the busiest trauma center in the Philadelphia region; Cooper University Hospital Cape Regional in Cape May Court House, and Children’s Regional Hospital at Cooper, which is the only Level II pediatric trauma center in the Delaware Valley. Cooper is also home to a leading cancer center (MD Anderson Cancer Center at Cooper), six urgent care centers, and more than 130 outpatient offices from the Delaware River to the Jersey Shore, including large regional hubs in Camden, Cherry Hill, Moorestown, Voorhees, Willingboro, and Sewell.
Cooper University Health Care is affiliated with – and its physicians make up the faculty of – Cooper Medical School of Rowan University, which is located on the Cooper Health Sciences Campus in Camden, New Jersey. Cooper has a long history in the City of Camden and is playing a leading role in its revitalization.
What you'll do
- The Scheduling Analyst is responsible for building, maintaining, and modifying centralized scheduling templates for all scheduling providers. They ensure quality patient scheduling and exceptional customer service while interacting with management and staff.
Ready to join Cooper University Hospital?
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