About this role
About Us
At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.Discover why Cooper University Health Care is the employer of choice in South Jersey.
Short Description
A nonexempt position responsible for the medical assistant care under the supervision of physicians, providers and/or registered nurse(s) in various ambulatory settings. Clinical direction, oversight and competency review is provided by medical providers and ambulatory professional development team in coordination with office management. Greets patients and guests utilizing AIDET and provides excellent service experience. Provides patient support and keeps informed of delays. Takes appropriate action including offering alternatives.
A nonexempt position responsible for the medical assistant care under the supervision of physicians, providers and/or registered nurse(s) in various ambulatory settings. Clinical direction, oversight and competency review is provided by medical providers and ambulatory professional development team in coordination with office management.Greets patients and guests utilizing AIDET and provides excellent service experience. Provides patient support and keeps informed of delays. Takes appropriate action including offering alternatives.
Accurately and efficiently performs many administrative duties in various ambulatory settings, including but not limited to rooming functionality and documentation including but not limited to vitals, pain, reason for visit, review of medications, social, surgical, family, and medical history. Completes work in the EMR in-baskets and telephone communication, Mychart messaging and documents in medical record. Obtains reports, results, and medical records. Completes insurance and/or disability forms, precertification and/or authorizations, point of care testing, transcribing orders, or order entry (protocol). May be assigned to assist with bump lists, wait lists and appropriate WQs.
May make appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach.
Performs and documents in a timely and efficient manner patient outreach and call backs for messages received in pool, MyChart messaging and confirmation calls. May administer vaccines and documents appropriately and in accordance with established policies.
May collect specimens and handles per establish protocols including proper labeling and safety handling. Assists physicians/providers with monitoring and reporting lab results. File all reports, labs, radiology reports and miscellaneous correspondence in EMR and attaches results to appropriate orders. May obtain prior authorization for medications, procedures, and testing.
Successfully communicates with multidisciplinary team members and patients upholding our Mission, Vision and Values and adhering to Code of Ethical conduct. Maintains working knowledge of regulatory standards and is accountable to sustain thesestandards in daily operations.Requires flexibility and the ability to multitask in a face paced environment and adjust to the patient volume. May be asked to work at other Ambulatory offices based on volume. Other duties as assigned by the manager.
Experience Required
Minimum one year of recent experience working in a medical facility as a medical assistant and/or documented evidence of externship completed in a medical office.
Electrocardiogram (EKG), vital signs, venipuncture, capillary, and injection experience.
Epic experience preferred.
Excellent organizational, written/verbal communication and teamwork skills.
Demonstrated performance of excellent customer service skills.
Education Requirements
HIGH SCHOOL OR GEDLicense/Certification Requirements
Graduate of a post-secondary medical assisting education program accredited by NJAC(13:35-6.4) approved certifying body AND current certification from a recognized certifying board approved by NJ Board of Medical Examiners. A complete and current listing is available in the Human Resource Department.
Current BLS/CPR certification through the American Heart Association.
Salary Min ($)
USD $17.50Salary Max ($)
USD $27.00Other facts
About Cooper University Hospital
Cooper University Health Care is the leading academic health system in South Jersey and provides access to primary, specialty, tertiary, and urgent care, all within one complete health system. Cooper has nearly 14,000 team members including 1,600 nurses, more than 1,000 employed physicians representing 95 specialties and subspecialties, and more than 600 advanced practice professionals. Hospitals throughout the region send their most complex and critically ill and injured to Cooper for treatment by our highly skilled experts.
Ranked year after year by U.S. News & World Report as one of the top health systems in the Philadelphia Metro area, Cooper is consistently recognized for its quality, safety, and exceptional patient care.
Cooper has three hospitals: South Jersey’s only Level I trauma center, Cooper University Hospital in Camden, which is the busiest trauma center in the Philadelphia region; Cooper University Hospital Cape Regional in Cape May Court House, and Children’s Regional Hospital at Cooper, which is the only Level II pediatric trauma center in the Delaware Valley. Cooper is also home to a leading cancer center (MD Anderson Cancer Center at Cooper), six urgent care centers, and more than 130 outpatient offices from the Delaware River to the Jersey Shore, including large regional hubs in Camden, Cherry Hill, Moorestown, Voorhees, Willingboro, and Sewell.
Cooper University Health Care is affiliated with – and its physicians make up the faculty of – Cooper Medical School of Rowan University, which is located on the Cooper Health Sciences Campus in Camden, New Jersey. Cooper has a long history in the City of Camden and is playing a leading role in its revitalization.
What you'll do
- The Medical Practice Assistant is responsible for providing medical assistant care under supervision in ambulatory settings, including patient support and administrative duties. They perform tasks such as rooming patients, documenting vital signs, and assisting with appointments and follow-ups.
Ready to join Cooper University Hospital?
Take the next step in your career journey