Field Service Coordinator

Build your Career at Cooper Equipment Rentals

We are looking for customer-oriented, motivated individuals to join our professional team.

Please note, to be considered for this position applicants should currently be residing in Canada and legally entitled to work.

Why Work with Us? Perks! 

• Competitive salary
• Excellent benefit package with premiums paid by the company
• Uniform, safety boots/shoes, safety gear provided
• RRSP Match 
• Safety-minded organization 
• Stable, year-round employment
• Continuous training, learning and development opportunities 
• Fun-loving work environment with strong social responsibility 

What You’ll be Doing  
Duties and Responsibilities:

• Dispatch the team of road service technicians to service calls based on location.
• Communicate with customers to troubleshoot issues, provide updates, and confirm service completion.
• Require all field communications and reports to be submitted electronically, whenever possible.
• Order and coordinate parts for all work orders for on-site services.
• Manage regular maintenance schedules for rental equipment onsite.
• Demonstrate a strong sense of urgency in identifying and recovering equipment damages and abuse.
• Ensure that all service-related charges and repairs are accurately captured and invoiced.
• Promote a culture of ownership, compliance, and continuous improvement in field service operations while actively demonstrating a strong health & safety mindset.
  

What You’ll Bring to the Team 
Qualifications and Requirements: 

• Strong mechanical aptitude and technical knowledge of construction equipment.
• Minimum 3 to 5 years of hands-on experience in a parts and service role or mechanical role, preferably in the rental industry or a similar field.
• Proficient in electronic data systems.
• Knowledge of engines, hydraulics, electrical systems, and diagnostics.
• Flexibility; must be comfortable with managing and adapting to multiple changing priorities in a fast-paced work environment.
• Excellent problem-solving skills and the ability to work well under pressure.
• Proficient with diagnostic software, manuals, and schematics.
• Confident communicator with a proactive customer first approach.
• Able to work effectively both independently and collaboratively in a team environment.
• Effectively communicate to the team about any new or changing health & safety policies in the field (hold daily tailgates).
• Strong attention to detail, organizational skills, and time management skills.  

Want to learn more about this as well as other opportunities at Cooper? Visit our Careers page to view Day in the Life videos cooperequipment.ca/careers.

We passionately believe that our inclusive and diverse team is key to the success of our business.  We are dedicated to building an environment where everyone has an equitable opportunity to thrive, and where diversity, equity and inclusion is celebrated and embraced. We strive to hire diverse talent and to ensure that everyone feels safe, respected, and valued during the hiring process and throughout their journey with us.  To continue the conversation, or if you require accommodations, reach out to our team at [email protected].

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