Cook County

Sheriff

Job Code: 0823         

Job Title: CRC Case Manager                        

Salary Grade: 16

Department: Community Support Services, Community Resource Center              

Bargaining Unit: SEIU Local 73

Position Details: Civilian (non-sworn) / non-merit ranked / internal & external candidates

FLSA Status: Non-Exempt  

Probation Period: 180 days  

Designation – SEAM EE: Not Applicable  

Characteristics of the Position

General Overview

The CRC Case Manager will serve as a case manager for Cook County Sheriff’s Office (CCSO), Community Resource Center (CRC). They will work directly with community members, individuals in custody, community corrections participants, families, and community partners, within the Cook County Department of Corrections (CCDOC), courts, and the community. They will work with community agencies to coordinate service delivery for community corrections, reentry initiatives, and community members. They will coordinate participant care plans and referrals for those returning to the community from the CCDOC, those residing in the community under CCSO supervision, survivors of domestic violence, and persons at risk of eviction. Linkage services will include, but is not limited to, housing, medical, mental health, crisis, substance use, employment, gang detachment, social security, Medicare/Medicaid, and/or criminal desistence.

 

Key Responsibilities and Duties

Complete needs assessments of participants to determine relevant information necessary to develop a comprehensive case management plan.

Provide individualized, participant-centered, written care plans and community linkage referrals to participants. 

Support participants in the implementation of their care plan, assisting with any barriers to service delivery.

Provide accurate information and documentation to referral agencies.

Advocate for participants and their families as they navigate community-based reentry and treatment services.

Work effectively with and serve as resource to CCSO Electronic Monitoring, CCDOC, Sheriff’s Police Department, and Court Services Civil Process Division staff and administration.

Coordinate with all Cook County Government partners and community-based service providers to ensure treatment and services to participants, are delivered as needed.

Work effectively as a team member and independently.

Manage a large caseload of participants. 

Maintain participant files and documentation.

Maintain data and referral information for reports and research purposes.

Knowledge, Skills, and Abilities

Working knowledge of the justice system and the specific needs of the justice-involved populations.

Knowledge of mental health, substance abuse, homelessness, co-occurring disorders, domestic violence assessment, treatment, and referral admission criteria.

The ability to work with incarcerated and community corrections participants in custody or in the community. 

Possess a nonjudgmental approach to working with the justice involved individuals and their families, persons facing evictions, and survivors of domestic violence.

Possess critical thinking skills and the ability to develop appropriate discharge plans and/or course of action.

Understanding of evidence-based practices and the ability to incorporate these practices in service delivery.

Attention to detail and diligent maintenance of documentation and record keeping.

Ability to meet prescribed deadlines.

Ability to communicate effectively (orally and written) with participants, families, partner agencies, and CCSO staff in a professional and compassionate manner.

Ability to work effectively on a multidisciplinary team and individually.

Maintain competencies, related to the forensic population, cultural diversity, clinical practices, communication skills, personal development, and ethics.

Respect for cultural diversity; and the ability to work respectfully with persons of different genders, ages, races/ethnicities, sexual orientations, sexual identities, disabilities, and SES.

Respect for specific workplace cultural diversity concerns and appropriate conduct.

Ability to work remotely, if needed, in a quiet and private space to protect participant confidentiality and sensitive information acquired related to job responsibilities.  

Minimum Qualifications

Possession of a bachelor’s degree in the social services, psychology, criminal justice, counseling, social work, or behavioral health related fields from an accredited college or university. 

Two (2) years of full-time paid experience in behavioral health services and/or social services.

Proficiency in Microsoft Office Suite.

Ability to work in a professional office environment, within a correctional facility, and in the community.

Ability to work any shift assigned, including days, afternoons, or midnights; must be capable of working holidays and weekends; must be capable of working mandatory overtime, as required.
 

Preferred Qualifications:

 Master’s degree in social work, counseling, psychology, criminal justice, or behavioral health from an accredited university.

Working towards licensure/certification in social work, counseling, or another behavioral health specialization.

Possession or pursuit of a CADC (certified alcohol and drug counselor) credential.

Experience working in additional service settings/with other populations (e.g., housing/ homelessness, substance use treatment, behavioral health settings, community corrections, domestic violence).

40-hour DV training.

Minimum of four (4) years of prior experience working within behavioral health services and/or social services. 

Possession of bilingual language skills. 

The duties listed are not set forth for purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee’s normal line of work.

**Article EE, Civilian Selection Process, of the Sheriff’s Employment Action Manual (SEAM), applies to this employment process and can be found at the following link:

https://cookcountysheriffil.gov/wp-content/uploads/2025/11/SEAM-Article-EE-Civilian-Selection-Process-updated-11-15-25.pdf

Please note that there are no remote job opportunities, all positions are located onsite.

All Cook County Sheriff’s Office employees must apply on the internal employment page to be considered; the application may be accessed via the SheriffNet site on the Human Resource page.

Note: All Internal Applicants are subject to Cook County Promotional salary rules if selected.

I Certify that no Political Reasons or Factors were considered in any decision I made or action I took related to this Employment Action. Further, I do not know of or have any reason to believe that anyone else considered or took action based on Political Reasons or Factors with respect to this Employment Action.

EEO Statement

The Cook County Sheriff’s Office is an equal opportunity employer and prohibits all unlawful discrimination in its hiring and promotional process. The Cook County Sheriff’s Office employment decisions will not be based on race, color, ancestry, religion, national origin, age, gender identity, sexual orientation, family or parental status, disability, genetic information, or any other basis prohibited by applicable law.

Benefits

Health Insurance Program – Health insurance coverage includes medical, dental and vision care and is available for an employee and his/her eligible dependents.

Holidays – Thirteen (13) Holidays are granted in each Fiscal Year. Employees who are active at the beginning of the fiscal year (December 1^st) also qualify for a floating holiday.

Sick Leave – Granted sick leave is earned and accrued at the rate of one (1) day for each month of service and may be accumulated up to one hundred and seventy-five (175) working days.

Vacation Leave – Granted Vacation leave is earned and accrued, with employees having the opportunity to accrue fifteen (15) days within the Fiscal Year; Vacation leave accruals increase based on an employee’s anniversary date of employment.

Life Insurance – Basic term life insurance, equal to one (1) time the employee’s annual salary, is offered to every employee at no cost and the employee may elect to purchase supplemental coverage.

Pension Plan – Employees contribute into the Cook County Pension Fund and earn a prescribed percentage for each year of service; employees may be eligible for an annual annuity after ten

(10) years of service and upon reaching a certain age based on when the employee started employment.

Deferred Compensation Program – Employees may elect to enroll in a deferred compensation plan, a tax deferred plan which may be used as a supplemental retirement option.

The 2025 Cook County Employee Benefits Overview can be viewed at:

https://www.cookcountyil.gov/sites/g/files/ywwepo161/files/documents/2025-09/OE26.Employee Benefits Overview (EBO)_County.pdf

Drug and Alcohol-Free Workplace

It is the policy of the Cook County Sheriff’s Office to provide a drug- and alcohol-free workplace for all members.

It is imperative that all Sheriff’s Office members are capable of devoting constant and uninterrupted attention to the performance of all assigned duties without risk to safety and security for themselves, other members, or the public. To ensure the goals of this policy are met, all Sheriff’s Office members shall be subject to drug and alcohol testing, whether mandatory, random, or based on reasonable suspicion.

Must be legally authorized to work in the United States. *

This position requires successful completion of post-offer tests, which may include a background check, drug screen and/or medical examination. Falsification of any information in the application process will result in disqualification and ineligible for appointment to, or employment in, a position in the County service for a period of five years. For current Cook County Sheriff’s employees, such falsification may result in discipline, up to and including termination, and ineligible for appointment to or employment in a position in the County service for a period of five years. See Cook County Code of Ordinances, Article II, Sections 44-54 Unlawful Practices Relating to Employees and Employment - Penalty, 44-56 Political Discrimination; Cook County Employment Plan, Section V.N. Pre-Interview License and Certification Verification; Supplemental Policy No. 2014-2.13 Ineligible for Rehire List; and Cook County Personnel Rules 3.3(b) (7) (8) (18).

Sheriff’s Employment Action Manual (SEAM)

The Cook County Sheriff’s Office hiring process is governed by the Sheriff’s Employment Action Manual (SEAM) which prohibits employment actions from being influenced by any Political Reasons or Factors for Non-Exempt Positions. Cook County Sheriff’s officials and employees who become aware of or receive a complaint that involves an allegation of Political Reasons or Factors being considered in the hiring process of Non-Exempt positions are obligated to refer the complaint to the Cook County Sheriff’s Director of Compliance. If the Cook County Sheriff’s Director of Compliance sustains allegations of Political Reasons or Factors being considered, the Cook County Sheriff’s Office will disqualify the Applicant or Candidate from consideration for employment and disciplinary action will be imposed on any involved Cook County employees, if applicable.”

The advertisement of this position by any individual does not constitute an offer or promise of employment, promotion, or any other employment action and shall not influence the Cook County Sheriff’s Office hiring decision.