Cook County

Sheriff

Job Code: 6676   

Job Title: Clinical Program Manager    

Salary Grade: 18

Department: Community Support Services – Community Resource Center    

Bargaining Unit: Not Applicable

Position Details: Civilian (non-sworn) / non-merit ranked / internal & external candidates

FLSA Status: Exempt

Probation Period: 12 months    

Designation – SEAM EE: Professional  

Characteristics of the Position

General Overview

Under the supervision of Community Resource Center (CRC) Assistant Executive Director, the Clinical Program Manager is responsible for all day-to-day operational and programmatic components of the Community Resource Center’s clinical initiatives which seeks to support justice involved individuals and persons served by the Sheriff’s Office social service programs, with a variety of treatment, linkage, care coordination, case management, crisis, and emergency service needs.

The Clinical Program Manager oversees the implementation of clinical programming as well as plays a key role in maintaining relationships with community partners. In collaboration with supervisors, the Clinical Program Manager will assist with all program data collection, tracking, management of staff, and program evaluation.

Key Responsibilities and Duties

Manage the day-to-day programmatic components of CRC clinical initiatives including, but not limited to, screening, assessment, intake, individual and group counseling, treatment planning, case management, care coordination, documentation, clinical supervision, maintaining participant lists and tracking systems, clinical supervision, and oversight of any/all assigned staff tasked to make sure the program is able to operate effectively

Oversee the implementation of new programming opportunities for participants, and in collaboration with supervisor, plays a key role in building and maintaining relationships with community partners related to the programming.

Maintain centralized system for documenting client progress and staff workflow, tracks project metrics over time to assist with quarterly program evaluation and provides consistent feedback to supervisor about means to continually improve program outcomes.

Communicate regularly with Sheriff’s Office leadership, civilian, and sworn staff, particularly in the CCDOC Records Department and Classification, the CCDOC Release and Reentry Unit, and CCDOC Program's Department to make sure that discharging individuals are appropriately referred to CRC staff.

Work to ensure services that address the bio-psychosocial factors that have contributed to each participant's clinical circumstances and equip the individuals with the tools necessary for successful community re-entry or program linkage.

Participate in multidisciplinary client-focused team meetings.

Collaborate with medical/mental health provider staff (Cermak Health Systems) with regards to returning citizens’ referrals and coordinated releases.

Serve as liaison between outside organizations/agencies staff and leadership to facilitate in-person programmatic meetings, including (but not limited to) coordinating, access approval, and scheduling.

Propose, plan, and implement new initiatives in order to strengthen services provided to the clients of the CRC.

Provide consistent feedback to supervisor on ways of continually improving and streamlining program processes, operations, and outcomes.

Assist in the implementation of broad-based strategy to increase access to programs at CRC which takes into account the demands of the justice population, the effectiveness of existing programming at CRC, and the need for transitional linkages to community resources.

Knowledge, Skills, Abilities and Other Characteristics

Understanding of substance abuse and mental health issues and an expansive knowledge of Cook County community resources and networks available to the justice-involved population.

Working knowledge of the justice system, the justice-involved population.

Ability to establish and maintain appropriate rapport and boundaries with participants, while maintaining  integrity and treating others with respect.

Ability to collaborate effectively with social work, medical, and mental health professionals that provide in-custody treatment services.

Excellent listening skills, with the ability to communicate effectively, speaking in a clear way that conveys tact and courtesy with a diverse population.

Expertise in maintaining highly detailed, efficient, and accurate documentation and record keeping.

Strong writing skills, including the ability to summarize reports, attendance sheets, and progress notes into succinct, clear sentences.

Passion for working closely with the justice-involved population, a strong sense of compassion and patience and an interest in serving an underserved population.

Knowledge of computer hardware and software, including Microsoft Word, Excel, and Outlook.

Willingness to maintain confidentiality, as appropriate and required.

Ability to prioritize tasks in a fast-paced environment and remain organized while multi-tasking.

Ability to walk long distances or stand for extended periods of time throughout the course of the assigned shift.

Minimum Qualifications

Master’s or higher degree, from an accredited college or university, in Human Services, Psychology, Counseling, Social Work or a closely related field.

Active state licensure in social work or counseling (Licensed Clinical Social Worker and/or Licensed Clinical Professional Counselor).

Two (2) or more years of full time, professional work experience in a correctional or closely related setting, working directly with the justice-involved population.

Intermediate proficiency in the Microsoft Word, Excel, and Outlook.

Three (3) years of experience directing programs and services related to clinical needs.

Ability to work within the Cook County Sheriff's Office, including the ability to work directly with the detainee and community corrections population.

Ability to walk long distances or stand for extended periods of time throughout the course of the assigned shift.

   Preferred Qualifications

Doctorate degree, from an accredited college or university, in Human Services, Psychology, Counseling, Social Work or a closely related field.

Two (2+) years of clinical supervision experience and/or experience managing a team.

Experience working in additional service settings/with other populations (e.g. housing/ homelessness, substance use treatment, behavioral health settings, community corrections, domestic violence).

40-hour domestic violence (DV) training.

Substance Abuse Counselor Certification.

CADC (Certified Alcohol and Drug Counselor through IODAPCA) certified.

Bilingual language skills.

Familiarity with laws governing the establishment and operation of the Cook County Department of Corrections, including with municipal and state criminal codes and procedures and knowledge of basic penal management security

The duties listed are not set forth for purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee’s normal line of work.

**Article EE, Civilian Selection Process, of the Sheriff’s Employment Action Manual (SEAM), applies to this employment process and can be found at the following link:

https://cookcountysheriffil.gov/wp-content/uploads/2025/11/SEAM-Article-EE-Civilian-Selection-Process-updated-11-15-25.pdf

Please note that there are no remote job opportunities, all positions are located onsite.

All Cook County Sheriff’s Office employees must apply on the internal employment page to be considered; the application may be accessed via the SheriffNet site on the Human Resource page.

Note: All Internal Applicants are subject to Cook County Promotional salary rules if selected.

I Certify that no Political Reasons or Factors were considered in any decision I made or action I took related to this Employment Action. Further, I do not know of or have any reason to believe that anyone else considered or took action based on Political Reasons or Factors with respect to this Employment Action.

EEO Statement

The Cook County Sheriff’s Office is an equal opportunity employer and prohibits all unlawful discrimination in its hiring and promotional process. The Cook County Sheriff’s Office employment decisions will not be based on race, color, ancestry, religion, national origin, age, gender identity, sexual orientation, family or parental status, disability, genetic information, or any other basis prohibited by applicable law.

Benefits

Health Insurance Program – Health insurance coverage includes medical, dental and vision care and is available for an employee and his/her eligible dependents.

Holidays – Thirteen (13) Holidays are granted in each Fiscal Year. Employees who are active at the beginning of the fiscal year (December 1^st) also qualify for a floating holiday.

Sick Leave – Granted sick leave is earned and accrued at the rate of one (1) day for each month of service and may be accumulated up to one hundred and seventy-five (175) working days.

Vacation Leave – Granted Vacation leave is earned and accrued, with employees having the opportunity to accrue fifteen (15) days within the Fiscal Year; Vacation leave accruals increase based on an employee’s anniversary date of employment.

Life Insurance – Basic term life insurance, equal to one (1) time the employee’s annual salary, is offered to every employee at no cost and the employee may elect to purchase supplemental coverage.

Pension Plan – Employees contribute into the Cook County Pension Fund and earn a prescribed percentage for each year of service; employees may be eligible for an annual annuity after ten

(10) years of service and upon reaching a certain age based on when the employee started employment.

Deferred Compensation Program – Employees may elect to enroll in a deferred compensation plan, a tax deferred plan which may be used as a supplemental retirement option.

The 2025 Cook County Employee Benefits Overview can be viewed at:

https://www.cookcountyil.gov/sites/g/files/ywwepo161/files/documents/2025-09/OE26.Employee Benefits Overview (EBO)_County.pdf

Drug and Alcohol-Free Workplace

It is the policy of the Cook County Sheriff’s Office to provide a drug- and alcohol-free workplace for all members.

It is imperative that all Sheriff’s Office members are capable of devoting constant and uninterrupted attention to the performance of all assigned duties without risk to safety and security for themselves, other members, or the public. To ensure the goals of this policy are met, all Sheriff’s Office members shall be subject to drug and alcohol testing, whether mandatory, random, or based on reasonable suspicion.

Must be legally authorized to work in the United States. *

This position requires successful completion of post-offer tests, which may include a background check, drug screen and/or medical examination. Falsification of any information in the application process will result in disqualification and ineligible for appointment to, or employment in, a position in the County service for a period of five years. For current Cook County Sheriff’s employees, such falsification may result in discipline, up to and including termination, and ineligible for appointment to or employment in a position in the County service for a period of five years. See Cook County Code of Ordinances, Article II, Sections 44-54 Unlawful Practices Relating to Employees and Employment - Penalty, 44-56 Political Discrimination; Cook County Employment Plan, Section V.N. Pre-Interview License and Certification Verification; Supplemental Policy No. 2014-2.13 Ineligible for Rehire List; and Cook County Personnel Rules 3.3(b) (7) (8) (18).

Sheriff’s Employment Action Manual (SEAM)

The Cook County Sheriff’s Office hiring process is governed by the Sheriff’s Employment Action Manual (SEAM) which prohibits employment actions from being influenced by any Political Reasons or Factors for Non-Exempt Positions. Cook County Sheriff’s officials and employees who become aware of or receive a complaint that involves an allegation of Political Reasons or Factors being considered in the hiring process of Non-Exempt positions are obligated to refer the complaint to the Cook County Sheriff’s Director of Compliance. If the Cook County Sheriff’s Director of Compliance sustains allegations of Political Reasons or Factors being considered, the Cook County Sheriff’s Office will disqualify the Applicant or Candidate from consideration for employment and disciplinary action will be imposed on any involved Cook County employees, if applicable.”

The advertisement of this position by any individual does not constitute an offer or promise of employment, promotion, or any other employment action and shall not influence the Cook County Sheriff’s Office hiring decision.