Summary
Location
Conway
Type
full-time
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About this role
Directly responsible for checking in clinic patients, scheduling appointments, processing patients’ demographic, insurance, and financial information, and coordinating with physicians and their staff to provide efficient services to clinic patients.
Qualifications
High school graduate; customer-oriented; excellent verbal and written communication skills; basic computer skills; ability to multitask; ability to handle a busy, high–patient-volume environment.
Other facts
About Conway Regional
Conway Regional Health System provides complete health care services to a seven-county service area of North Central Arkansas including Cleburne, Conway, Faulkner, Perry, Pope, Van Buren and Yell Counties. Centered on a 150-bed, acute care medical center, the health system provides patients with a variety of services including heart health, orthopedic care, neuro-spine surgery, vascular surgery, gastroenterology services, women’s health, surgery, and rehabilitation. Conway Regional operates an expansive physician enterprise, including ten primary care clinics and seven specialty clinics. Additionally, the health system operates a Rehabilitation Hospital and a 70,000-square-foot Health and Fitness Center. In June of 2019, Conway Regional announced a management agreement with the Dardanelle Hospital, since renamed as the Dardanelle Regional Medical Center.
With more than 200 physicians providing services at Conway Regional, the organization partners with the medical staff in an Accountable Clinical Management Model (ACM). This one-of-a-kind partnership creates a model of shared governance to promote meaningful engagement of physician leaders with hospital administrative leadership—all in an effort to improve patient experience and enhance care.
Conway Regional maintains an employee engagement score in the top 20% of hospitals throughout the country and a Medical Staff engagement score in the top 5%, as compared to hospitals of similar size and scope. Conway Regional was the first hospital in Arkansas to partner with Arkansas Children’s Hospital in the Nursery Alliance, allowing more babies to receive care closer to home. Conway Regional is the only hospital in Arkansas named to Modern Healthcare’s National Best Places to Work in 2018, 2019, and received the honor again in 2020. Conway Regional has been named an Arkansas Best Place to Work in 2017, 2018 and 2019.
Learn more at conwayregional.org.
What you'll do
- The Customer Service Representative is responsible for checking in clinic patients and scheduling appointments. They also process patients’ demographic, insurance, and financial information while coordinating with physicians and their staff.
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