Managed Services - Manager, PMO

Practice: Managed Services

Position Title:  Manager, PMO

Position Location:  Remote, USA

Reports to: Executive Vice President or Vice President, Managed Services

Job Summary:

The Project Management Office (PMO) Manager is responsible for the functionality and success of the PMO and associated Project or Program Managers. This role is tasked with refining and improving the project management methodology and governance, maintaining consistency in the delivery of projects, managing PMO team members, developing, training, and mentoring new team members and for overseeing the team’s execution of projects to ensure projects are on track and meeting company goals. The manager will personally manage large, high impact projects and programs, while serving as an escalation point for all projects. The PMO Manager will also be responsible for PMO related reporting to organizational leaders and linking the operations of the PMO team with the organization's overall strategic goals.

Ideal candidates have experience managing critical and transformative IT projects with a managed services organization.  PMO Manager has technical knowledge and experience managing migrations, carve-outs, and IT transitions. 

Essential Functions:

• Foster an innovative and inclusive team-oriented work environment; play an active role in counselling and mentoring of project managers.
• Collaborate with internal resources and partners or vendors for the flawless execution of projects.
• Anticipates bottlenecks and provides escalation management for all projects.
• Identifies, assesses, tracks and mitigates issues and risks across the practice.
• Serves as the liaison between the PMO team and executive team, driving the overall organizational vision through strategy within the PMO team.
• Actively grow and develop the PMO team across our portfolio of services.
• Implement best practices for PMO standards and processes.
• Provide leadership on project management processes, methodology, and tools that span multiple business units.
• Drive consistency of project reporting data KPIs and support creation of PMO dashboards.
• Ensure detailed analysis in planning and ensure every project has consistent outlines for action plans, valuation processes, probability assessments, resource allocation, tracking/reporting, and other critical project management execution disciplines.
• Lead higher-level, complex client cybersecurity projects from inception to completion.
• Responsible for the development and direct management of the Project Management Office team.
• Other duties as assigned.

 Required Skills/Abilities/Competencies:

• Excellent verbal and written communication skills.
• Ethical and Critical Thinking.
• Outstanding interpersonal and customer service skills.
• Expertise in Project Management foundations and principles.
• Proven ability to mentor and lead a team while driving for results.
• Ability to see the organization’s bigger picture and align the business and strategy of the PMO office to drive toward the overall organizational goals.
• Ability to interface with personnel at all levels of the organization.
• Solid understanding of effective project planning, including management of project budgets, margins, rates, and the interplay between them.
• Strong computer skills, especially in Outlook, MS Project, Excel, PowerPoint and Word
• Strong conflict management skills
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

 Education and Experience:

• Bachelor’s degree or equivalent in a related field
• At least 7 years of applicable work experience in project management and leading customer facing initiatives
• Proven success managing and leading teams
• Project Management Certification from recognized training body or university such as the
• Project Management Professional (PMP)