Position Summary:

Responsible for performing formal root cause and trend analyses of exceptions escalated from ConServe’s monitoring and all other consumer-facing business activities, including consumer complaints and issues escalated to Corporate Compliance from various input channels.

Responsible for performing targeted audits (control evaluations) to assess the quality and effectiveness of an individual control, a group of controls, or an entire process.

Responsible for our PPMS (Professional Practices Management System) audits as well as our FISMA (Federal Information Security Management Act) audits.

The Corporate Compliance Auditor is responsible for performing independent investigation on consumer complaints and issues escalated to Corporate Compliance from various input channels.

The Corporate Compliance Auditor will perform Compliance Monitoring activities as assigned that ensure consumer financial regulations, Client, and ConServe’s requirements are met. 

Essential Duties & Responsibilities:

• Responsible for performing formal root cause and trend analyses of exceptions escalated from ConServe’s monitoring and all other consumer-facing business activities, including consumer complaints and issues escalated to Corporate Compliance from various input channels.
• Responsible for performing targeted audits (control evaluations) to assess the quality and effectiveness of an individual control, a group of controls, or an entire process.
• Responsible for identifying and log remediation tickets for Control Evaluation audits, Quality Control Test results, as well as for other control weaknesses identified through Client Audits, Consumer Complaints, etc.
• Assist Management with drafting Entrance Meeting Compliance Memorandum, Scope Documents as well as final Audit Report for Control Evaluation Audits. 
• Follow up to ensure remediation was completed and approve closure of the control evaluation.
• Led and conduct post-validation testing to ensure the corrections have been implemented. 
• Audit PPMS (Professional Practices Management System) elements annually; covering all PPMS controls in accordance with our documented PPMS audit schedule and our Internal Audit Checklist.
• Audit FISMA (Federal Information Security Management Act) Security Controls annually.  Some FISMA controls are audited more frequently and must be completed in accordance with our documented FISMA audit schedule.
• Assist Management with reviewing PPMS and FISMA audit reports.
• Assist Management with cross-training Corporate Compliance Auditors.
• Responsible for performing independent investigation on consumer complaints escalated to Corporate Compliance from Consumer Response Group including other concerns/issues identified or raised to Corporate Compliance through other input channels (i.e. Operations Management Call Monitoring).
• Monitoring ConServe’s controls to ensure adherence with Account Management (AC-2) (i.e. EventLog Analyzer) and Media Use (MP-7) (i.e. Device Lock) FISMA audits. 
• Assist Compliance Management with CSI (ConServe Service Improvement) oversight including logging new CSI’s, as well as closing CSI’s after corrective action has been implemented.
• Assist Compliance Management by independently investigating and acting on matters related to compliance, including flexibility to design and coordinate internal investigations and any resulting corrective actions with all debt collection and supporting departments, providers and sub-providers, agents and independent contractors.
• Develop as well as update PPMS Work Instructions to support the Compliance/Auditing Department.
• Work within and support the Enterprise Risk Management (ERM) structure.
• Adherence to ConServe’s Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program.

Non-Essential Duties & Responsibilities:

• Other duties as assigned.

Education Requirement:

• High School Diploma or GED 
• Associates or Bachelor’s Degree preferred

Skills/ Requirements:

• Three (3) years of Compliance Monitoring/Auditing experience required at a minimum
• Proficient with Excel and Word
• Demonstrate a positive and enthusiastic attitude for others to follow
• Highly organized, detail oriented with a high level of accuracy 
• Quick learner and adaptable to change 
• Ability to learn and navigate our internal collection systems as well as our Client systems
• Effectively communicate with ConServe employees and upper management for feedback regarding processes used in production
• Ability to multi-task
• Ability to meet deadlines 
• Dependable and self-managed        
• Must be able to demonstrate strong verbal and written communication skills
• Must be able to demonstrate strong organization and time management skills 
• The ability to telework. A teleworker is defined as an employee who works for ConServe from a home, or other remote office, for all of the regularly scheduled work week. A teleworker uses telecommunication technologies, including, but not limited to, soft telephones, virtual facsimiles, computers, electronic mail, and remote Internet connections to access work remotely on a pre-determined basis 
• A secure internet connection, to plug in ConServe equipment into a hardline Ethernet port
• A private work area in which work activities can be conducted

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job except for periodic breaks pursuant to applicable law.

• Occasionally lift and/or move up to 25 pounds. 
• Ability to sit or remain sedentary for your entire work shift (8-, 9-, or 10-hour shift)
• Ability to talk and listen on a phone for your entire work shift (8-, 9-, or 10-hour shift)
• Ability to type on a computer for your entire work shift (8-, 9-, or 10-hour shift)
• Ability to stand for your entire work shift (8-, 9-, or 10-hour shift)

Reasonable accommodation may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position.

MISSION STATEMENT:
 ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole.

Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken.  Duties may vary from time to time and this description is subject to review.  Modifications will be made as needed to support changes in the business climate and requirements.   

Continental Service Group, LLC, d/b/a ConServe endeavors to make www.conserve-arm.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department at: 585-421-1000, extension: 7 or by emailing: [email protected]. 

Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status. 

ConServe is a Drug Free Workplace