Wine Educator, ICON & Trade - Robert Mondavi Winery

Job Description

Position Summary

The Wine Educator, ICON, plays a pivotal role in delivering high-touch hospitality while creating and conducting informative, engaging, and interactive wine presentations designed for groups and individuals of all knowledge levels. With a particular emphasis on the prestigious ICON wines (Schrader, Double Diamond, and To Kalon Vineyard Company) the Wine Educator leverages a deep understanding of fine wine and the broader wine industry to inspire and educate every guest. This expertise is evident through guided tastings, curated pairing experiences, and educational seminars that bring to life the rich history, philosophy, and innovative winemaking techniques unique to Robert Mondavi Winery and its ICON portfolio.

By sharing compelling stories, detailed viticultural practices, and the core values that define the winery, the Wine Educator, ICON fosters authentic and lasting connections with visitors, especially those with a passion for the ICON brands. Every guest experience is meticulously tailored, considering individual interests, preferences, and levels of wine knowledge, ensuring that each visitor enjoys a memorable meaningful encounter from start to finish.

In addition to delivering world-class hospitality, the Wine Educator is highly focused on sales conversion, skillfully encouraging wine and merchandise purchases and actively promoting wine club memberships. Through thoughtful engagement and a consultative approach, the Wine Educator, ICON helps convert interest into loyalty, directly supporting the growth of the ICON portfolio’s direct-to-consumer channels. This combination of exceptional service, expert knowledge, and business acumen ensures that every guest interaction not only elevates the Robert Mondavi Winery experience but also drives key business objectives.

Key Responsibilities

Wine Education and Guest Experience

As part of the wine education and guest experience responsibilities, the Wine Educator & Tour Guide creates and delivers engaging, informative, and interactive wine presentations for guests of all knowledge levels, in both group and private settings. They conduct guided tastings, pairing experiences, and educational seminars that highlight the history, philosophy, and winemaking techniques of Robert Mondavi Winery. By sharing the winery’s story, viticultural practices, and brand values, the Wine Educator & Tour Guide actively fosters meaningful and lasting connections with visitors. Throughout each interaction, they encourage guest engagement, answer questions, and tailor experiences to individual interests and knowledge levels, ensuring every guest enjoys a memorable and personalized visit. In addition, the Wine Educator & Tour Guide is focused on driving sales conversion of wine and merchandise, as well as converting visitors into wine club members, effectively supporting the winery’s direct-to-consumer growth and overall business objectives.

Host Trade, VIP, and Wine Club Member Engagements

As the primary host for trade partners, VIPs, and wine club members, the Wine Educator delivers exclusive and elevated experiences that showcase the Schrader, Double Diamond, and To Kalon Vineyard Company wines, as well as supporting key Robert Mondavi Winery trade, VIP, and member engagements. Through attentive service and genuine engagement, the Wine Educator develops strong relationships with important guests, ensuring that each interaction is personalized and meaningful, thereby strengthening brand loyalty to both the ICON portfolio and Robert Mondavi Winery as a whole. Additionally, the Wine Educator assists in the execution of special events, private bookings, and member gatherings for both the ICON portfolio and Robert Mondavi Winery, collaborating closely with the hospitality team to ensure every occasion is seamlessly organized and flawlessly delivered.

Hospitality and Service Standards

The Wine Educator, ICON is dedicated to delivering exceptional, high-touch hospitality across every guest touchpoint, ensuring that each visitor feels welcomed from the initial greeting to the final farewell. By proactively anticipating and addressing guest needs, the Wine Educator, ICON adapts to individual preferences and concerns, creating an environment where every guest feels valued and cared for. In addition, the Wine Educator supports event logistics and provides personalized service for special events and VIP experiences, consistently upholding the elevated standards of both Robert Mondavi Winery and the ICON brands.

Wine Education & Brand Standards

The Wine Educator, ICON is committed to continuous learning, maintaining up-to-date knowledge of the ICON and Robert Mondavi Winery portfolio’s, winemaking processes, and broader industry trends to ensure expertise in every guest interaction. Serving as a brand ambassador, the Wine Educator, ICON consistently upholds and communicates the winery’s high standards and unwavering commitment to quality with every visitor. Additionally, by actively collecting guest feedback and sharing valuable insights with management, the Wine Educator, ICON contributes to the ongoing improvement and enhancement of the overall visitor experience.

Operational and Cross-Functional Teamwork

The Wine Educator, ICON actively participates in the daily set-up and break-down of tasting rooms and hospitality spaces, ensuring that every area is impeccably prepared and welcoming for ICON

experiences. With a keen eye for detail, the Wine Educator maintains the highest standards of cleanliness, safety, and presentation throughout all guest environments. Supporting operational excellence, the Wine Educator, ICON also assists with inventory management for wine, merchandise, and educational materials, with particular attention to the ICON portfolio. By working closely with colleagues across departments, the Wine Educator, ICON helps optimize guest flow and maximize operational efficiency, contributing to a seamless and memorable visitor experience.

Qualifications & Skills

· WSET Level 3 certification required (or equivalent advanced wine education).

· Proven experience in hospitality, event coordination, or guest services; wine industry experience is strongly preferred.

· Strong organizational and communication skills, with a collaborative and proactive approach to working with both internal and external teams.

· Demonstrated financial acumen, including knowledge of budgeting, cost control, and the ability to interpret key performance indicators (KPIs).

· Flexibility to work varied hours, including weekends and evenings, to support guest programming and business needs.

· Strong attention to detail, a passion for delivering outstanding guest experiences, and a commitment to upholding the brand standards of Robert Mondavi Winery.

Preferred Qualifications

· Experience: Minimum 4 years in hospitality, guest services, or wine education; prior experience as a tour guide or in the wine industry strongly preferred.

· Communication: Outstanding verbal presentation skills; ability to convey complex ideas in an engaging and approachable manner.

· Customer Service: Demonstrated passion for providing exceptional guest experiences; adaptable and responsive to diverse audiences.

· Organization: Strong time management, attention to detail, and ability to multitask in a fast-paced environment.

· Tech Skills: Proficiency in Microsoft Office Suite; experience with reservation systems (Tock, TripleSeat) a plus.

· Teamwork: Collaborative, positive, and proactive approach to working with colleagues and leadership.

Minimum Qualifications

· High school diploma or equivalent; bachelor’s degree in hospitality, wine studies, or a related field preferred.

· Must be able to lift up to 40 lbs and stand or walk for extended periods.

· Flexible schedule, including availability on weekends, holidays, and evenings as required.

· Valid U.S. Passport; ability to travel up to 10% for training or events.

Physical Requirements/Other

· Able to lift 40lbs on occasion.

· Work in a normal office environment. Sit at a workstation for up to 2-hour intervals. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Must be flexible in work style, location, and schedule: travel up to 30%, the wine industry is a hospitality-oriented industry, so availability to work weekends and evenings on occasion as required.

· Must have valid U.S. Passpor

Location

Additional Locations

Job Type

Job Area

The salary range for this role is:

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting.  Our compensation is based on cost of labor. For remote locations or positions open to multiple locations, the pay range may reflect several US geographic markets, including the lowest geographic market minimum to the highest geographic market maximum. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, the prevailing minimum wage for the location, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.  At Constellation Brands, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Equal Opportunity

Constellation Brands is committed to a continuing program of equal employment opportunity. All persons have equal employment opportunities with Constellation Brands, regardless of their sex, race, color, age, religion, creed, sexual orientation, national origin or citizenship, ancestry, physical or mental disability, medical condition (cancer or genetic characteristics), marital status, gender (including gender identity or gender expression), familial status, military or veteran status, genetic information, pregnancy, childbirth, breastfeeding, or related conditions (or any other group or category within the framework of the applicable discrimination laws and regulations).