Temporary IT Support Specialist

Description

Sport Court is looking for a temporary IT Support Specialist to take ownership of users' concerns and resolve IT problems. They will research, diagnose, troubleshoot, and identify solutions to resolve pain points. The temporary IT Support Specialist will provide prompt and accurate feedback to users regarding proper documentation of problem resolution steps by utilizing Company support platforms.

What We Would Love About You

• Associates Degree or equivalent education and experience in Information Technology, or related discipline.
• 2 + years of experience in an IT end-user support role.
• CompTIA A+ or Network+ Certification a plus.
• Clear understanding of Active Directory and basic Windows security.
• Strong knowledge of the Microsoft Office 365 suite of tools (emphasis on Outlook) a plus.
• Understanding of concepts related to Public/Private Cloud infrastructures and VMware/vSphere.
• Basic knowledge of TCP/IP networking, including DNS, DHCP and VoIP.
• Understanding of Enterprise ERP systems (MS Dynamics NAV), access methods and basic troubleshooting.
• Effective written and verbal communication skills with the ability to listen and ask relevant questions.
• Strong customer facing/customer service skills.

Your Day to Day

• Primary participant in the delivery of high performing service support function, prioritizing and managing many open cases at one time.
• Rapidly establish a good working relationship with all employees.
• Install and configure computer hardware operating systems and applications.
• Talk customers through a series of actions and supports, either face-to-face, over the telephone, on within the support platform, to help set up systems or resolve issues.
• Troubleshoot system and network problems, diagnose and solve hardware or software faults in collaboration with other IT department team members.
• Set up new users’ accounts, profiles, and deal with any issues related to their profiles, Windows environment, and supported applications (e.g., Terminal Server, email, ERP)
• In conjunction with the Supervisor, research, evaluate and recommend new hardware and software to support an expanding enterprise system infrastructure.
• Document and maintain hardware and software standards.
• Maximize use of hardware and software by training users; interpreting instructions; answering questions.
• Install software into production by properly and securely loading software into computer following specifications and requirements.
• Place hardware into production by establishing necessary connections into the existing environment.
• Contribute to team effort by accomplishing related tasks as needed.
• Ensure Gerflor’s policies and procedures are understood and followed.
• Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments.