Overview

We’re not just behavioral health people—we’re crisis people. Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery.   Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support.   Our values shape our decisions, define our culture, and foster continuous learning and growth.   We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission.  We are on a mission to change the face of behavioral health. Help us save lives and make a difference. 

Responsibilities

What You'll Do:

 

 

The Unit Coordinator I provides administrative and clerical support of clinical services. Oversees the individual registration process, insurance verification, answering phones, general office projects, tracking of unit census, and coordination with clinical staff to ensure efficient functioning of the unit. 

 

 

• Registers individuals for services, including verification of eligibility, enrollment with the RBHA, and/or confirmation of other third-party insurers. Collects appropriate authorizations and release of information documents. Schedules appointments (if applicable).
• Works collaboratively with the clinical team and communicates any concerns regarding an individual in crisis's presentation (psychiatric or medical) to the appropriate discipline.
• Greets and receives visitors. Maintains security by following procedures: monitoring logbook, issuing visitor badges.
• Oversees episode of care in Electronic Health Record (EHR) with accuracy and efficiency.
• Coordinates the discharge of patients with other inpatient facilities and within the electronic health record.
• Obtains clinical records/documents as requested. Communicates information to physicians, nurses, and clinical team members. Coordinates with other providers to assist with the discharge and/or transfers.
• Assists with ECO/TDO process. Liaison to all departments and is the key communication link between multiple disciplines associated with individual care and the smooth functioning of the unit. 
• Coordinates the ordering of patient meals, equipment, and maintains unit supplies necessary for daily activities.
• Promotes a welcoming environment with excellent customer service. Serves as a resource to families, visitors, and vendors.
• Answer incoming calls, provide information, transfer calls and/or take messages as necessary.
• Performs all other duties as assigned.  

Qualifications

What You'll Bring:

 

• High School Diploma or equivalent 
• 1 year of exceptional service customer service-oriented work experience
• 3 years of clerical experience
• Current Notary or have the ability to become a notary within the first 90 days. 
• Must be able to perform Safe Clinch patient restraint techniques
• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition
• Must be able to pass Virginia Department of Behavioral Health & Developmental Services (VA DBHDS) background check
• Must be able to pass Virginia Department of Social Services (VA DSS) Office of Background Investigations - Central Registry Search
• Must be able to obtain a State of Virginia Fingerprint Clearance Card

It would be great if you had:

 

•   Previous behavioral health experience

What We Offer:

 

Full-time only:

• Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care and dependent care)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays

 

All employees (Pool, Part-time and Full-time):

• Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
• After 90 days, you are auto enrolled in the 401k Plan 

Connections Health Solutions is proud to be a Second Chance employer.

EEO Statement

Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.