Senior Customer Experience Coordinator

Primary responsibilities include answering incoming customer calls; entering customer orders into computer system; provide product information as needed; assisting customers with various requests for special processing or general order status information; provide essential information to callers including backorder status, pricing, product cross-reference, local sales contacts, and various other information. Coordinate and process large capital orders to ensure timely shipments making certain the customer information is accurate and that the purchase order and other related documents meet company guidelines; provide any backorder release dates and/or make recommendations for substitutions to prevent a backorder.

Key Duties and Responsibilities:

• Expedite all rush orders and communicate any delays due to backorders or credit problems with the end user.

• Determine accuracy of customer account information and process requests for changes as determined necessary. 

• Obtain required information including tax-exempt certificate and credit trade references to establish new accounts or to make changes to existing accounts

• Monitor current sales and marketing promotions and ensure that orders are processed according to established guidelines.

• Research and provide detailed Excel spreadsheets related to sales histories, repair histories and other requested information/reports.

• Coordinate with shipping companies the issuance of call tags, tracing of shipments, lost or incorrect delivery claims and obtaining proof of delivery.

• Initiate requests for various warehouses to confirm if shipments were accurate or if a shortage occurred.

• Assist the sales force in locating product(s) not readily available for shipment.

Required Qualifications:

• High school diploma or Equivalency

• Minimum 4-6 years of relevant customer service experience

Preferred Qualifications:

• Associate’s degree

• Medical Device Industry experience

Other Attributes:

• Basic computer skills

• Attention to detail

• Sense of urgency to rectify issues and provide excellent customer service

This role is not eligible for sponsorship.

Disclosure as required by applicable law, the hourly range for this position is $20.40 – 31.11 an hour. The actual compensation may vary based on geographic location, work experience, education, and skill level. The salary range is CONMED’s good faith belief at the time of this posting.

This job posting is anticipated to close on January 30, 2026. We may, however, extend this time period, in which case the posting will remain available on careers.conmed.com.  Please submit your application as soon as possible as we will be reviewing applications on a rolling basis as we receive them.

Benefits:

CONMED offers a wide array of benefits to fit your unique needs. Visit our Benefits Page for more information.

• Competitive compensation
• Excellent healthcare including medical, dental, vision and prescription coverage
• Short & long term disability plus life insurance -- cost paid fully by CONMED
• Retirement Savings Plan (401K) -- CONMED matches your contributions dollar for dollar, with the potential for up to 7% per pay period
• Employee Stock Purchase Plan -- allows stock purchases at discounted price
• Tuition assistance for undergraduate and graduate level courses

Know someone at CONMED? Have them submit you as a referral before applying for this position to be eligible for our Employee Referral Program incentives!

CONMED is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply. The Know Your Rights: Workplace Discrimination is Illegal Poster reaffirms this commitment.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800-929-7176 option #5.