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Customer Experience Coordinator II
full-time•Largo•$0k - $0k
About this role
The Customer Experience Coordinator II is responsible for providing world-class customer service and transactional support over the phone and through electronic communications. This position has primary responsibility for processing incoming product orders, complaint-intake, and providing product support referrals. This is an onsite role in Largo, FL.
Key Duties and Responsibilities:
- Process customer orders/changes/returns in accordance with CONMED policies.
- Rectify product or service problems by clarifying customer complaints and following up to ensure proper resolution.
- Respond to customer and internal partners by providing accurate, valid, and complete information.
- Partner with customer service and sales team members to meet and exceed customer service expectations.
- Identify and assess customer’s needs to achieve client satisfaction.
- Maintain pleasant and positive disposition with customers.
- Other duties as assigned by management.
Required Qualifications
- High school diploma or Equivalency
- Minimum 2 years in a customer service environment
Preferred Qualifications:
- Associate’s or bachelor’s degree
- Experience resolving customer issues that involve engaging multiple stakeholders for input
Other Attributes:
- Basic computer skills
- Strong interpersonal skills & ability to effectively communicate with customers
- Ability to actively listen and problem solve for timely resolution.
- Ability to manage multiple tasks
- Exceptional organizational skills
- Ability to perform basic office tasks
This role is not eligible for sponsorship.
Benefits:
CONMED offers a wide array of benefits to fit your unique needs. Visit our Benefits Page for more information.
- Competitive compensation
- Excellent healthcare including medical, dental, vision and prescription coverage
- Short & long term disability plus life insurance -- cost paid fully by CONMED
- Retirement Savings Plan (401K) -- CONMED matches your contributions dollar for dollar, with the potential for up to 7% per pay period
- Employee Stock Purchase Plan -- allows stock purchases at discounted price
- Tuition assistance for undergraduate and graduate level courses
Know someone at CONMED? Have them submit you as a referral before applying for this position to be eligible for our Employee Referral Program incentives!
CONMED is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply. The Know Your Rights: Workplace Discrimination is Illegal Poster reaffirms this commitment.
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800-929-7176 option #5.
What you'll do
- The Customer Experience Coordinator II processes customer orders, complaints, and provides product support referrals. They are responsible for ensuring customer satisfaction and resolving issues effectively.
About CONMED Corporation
CONMED is a global medical technology company that specializes in the development and sale of surgical and patient monitoring products and services that allow our physician customers to deliver high quality care and as a result, enhanced clinical outcomes for their patients.
With products that are recognized as technological leaders by the specialties they serve, healthcare professionals within the Orthopedic, Laparoscopic, Robotic & Open Surgery, Gastroenterology & Pulmonology and Cardiology & Critical Care specialties have come to value the CONMED name across the world.
Our Mission is to enable healthcare providers around the world to deliver exceptional outcomes for patients, through accessible CONMED solutions.
At CONMED our passion and responsibility is for the success of our customers and the patients for whom they care.
We empower our customers to succeed by our commitment to integrity, quality, responsiveness and a relentless focus to deliver accessible CONMED solutions. Our talented employees and culture are the foundation of our success.
CONMED is headquartered in beautiful, sunny Largo Florida (near Tampa), and employs approximately 3500 people worldwide. Our employees are located in manufacturing, distribution or design facilities across the United States and in sales offices throughout the world. Our domestic locations include: Largo, FL, Denver, CO, Westborough, MA, Utica, NY and Atlanta, GA. Our international facilities and presence spans more than 20 locations throughout Europe, Australia, Latin America, Asia, North America and the Middle East.
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Frequently Asked Questions
What does CONMED Corporation pay for a Customer Experience Coordinator II?
CONMED Corporation offers a competitive compensation package for the Customer Experience Coordinator II role. The salary range is USD 0k - 0k per year. Apply through Clera to learn more about the full compensation details.
What does a Customer Experience Coordinator II do at CONMED Corporation?
As a Customer Experience Coordinator II at CONMED Corporation, you will: the Customer Experience Coordinator II processes customer orders, complaints, and provides product support referrals. They are responsible for ensuring customer satisfaction and resolving issues effectively..
Is the Customer Experience Coordinator II position at CONMED Corporation remote?
The Customer Experience Coordinator II position at CONMED Corporation is based in Largo, Florida, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Experience Coordinator II position at CONMED Corporation?
You can apply for the Customer Experience Coordinator II position at CONMED Corporationdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.