Associate Data Operations Analyst
full-time•Vietnam
About this role
Associate Data Operations Analyst
Department: Client Experience
Employment Type: Permanent - Full Time
Location: Ho Chi Minh City
Reporting To: Ha Nguyen
Description
Location - Ho Chi Minh City, Vietnam
Hybrid working - Office based 1 day per week
Hours - 2pm-11pm including 1 hour break
Hybrid working - Office based 1 day per week
Hours - 2pm-11pm including 1 hour break
Why Confluence?
At Confluence, we’ve always been driven by a commitment to innovation, precision, and partnership in the investment data space. Our global footprint now spans multiple countries, giving our employees the opportunity to get exposure to other countries and cultures. And it stands to reason that none of this would have been possible without the hundreds of hard-working employees who work at Confluence.
More about the role & team
🧩 About the Role
We’re building a new global managed services team focused on two integrated compliance products: AccuDelta, a powerful data validation and extraction tool, and Maia, a document generation platform for regulatory content like PRIPs, UCITS, and SFDRs.
As an Associate Data Operations Analyst, you’ll play a crucial role in supporting our clients across regulatory data and document production workflows.
👥 Key Responsibilities
- Manage incoming client data, ensuring quality and compliance using internal tools
- Handle inquiries via Zendesk ticketing system with professionalism and accuracy
- Collaborate with team members across Ireland, Spain, Tunisia, Paris, and Vietnam
- Perform daily/monthly operational tasks to meet service level standards
- Occasionally join client calls to discuss ticket updates or review data workflows
💡 Why Join Us?
- Become part of a collaborative and global team working at the intersection of data and compliance
- Opportunity to contribute to the integration of cutting-edge platforms
- Structured onboarding, tools training, and ongoing mentorship
What skills and experience do I need to succeed?
🎯 Essential Skills
- Proficiency in Excel and readiness to learn new tools like AccuDelta and Maia
- Strong communication skills, both written and verbal (email + occasional phone)
- Experience in client support or operations within a compliance or tech-related field
- Ability to manage multiple tasks, troubleshoot issues, and meet deadlines
🗣 Language Requirements
- English: Required - Excellent written skills
- French: Fluent essential
What do we offer?
Confluence offers generous benefit packages for team members. As a growing, global organization, we are always looking for ways to ensure that our employees can access benefits that matter to them and their families. This includes:
🕚 Generous Time Off packages including additional half days with each public holiday in your location.
🌎 Global Career Development opportunities
🎊 Social Events
💵 Referral Bonus scheme - Upto $3,000 per successful referral
🚀 Plus many more!
More about the Location
We offer flexible working options for all employees.
#LI-Hybrid
Values
We look for people who align with our 4 values.
Integrity
Face reality with honesty, courage and accountability
Imagination
Deal creatively with challenges and envision what the world could be
Discipline
Build good habits into reflexes which become a part of our life
Service
Committed to the success of others
If you would like to find out more about a Career at Confluence, please apply today.
Pre-Employment Screening Disclaimer
As part of our recruitment process, we carry out identity checks on all candidates. Offers of employment are conditional upon the completion of satisfactory background checks prior to the commencement of work. These checks may include verification of identity, right to work in the UK, employment history, and other relevant pre-employment screening.
Pre-Employment Screening Disclaimer
As part of our recruitment process, we carry out identity checks on all candidates. Offers of employment are conditional upon the completion of satisfactory background checks prior to the commencement of work. These checks may include verification of identity, right to work in the UK, employment history, and other relevant pre-employment screening.
Please note that additional checks may be required depending on the nature of the role and the jurisdiction in which the role is based or operates. These may include, but are not limited to, criminal record checks or financial background checks where applicable.
Other facts
Tech stack
Excel,Communication Skills,Client Support,Operations,Compliance,Troubleshooting,Data Management,Zendesk,Collaboration,Data Validation,Document Generation,Regulatory Content,Multitasking,Professionalism,Accuracy,Language Skills
About Confluence Technologies
Confluence is a global technology solutions provider helping the investment management industry solve complex investment data challenges. Since 1991, Confluence has been building and delivering innovative products for asset owners, asset managers and asset service providers that address a spectrum of performance and analytics, risk, data, regulatory and investor reporting needs. With the 2019 acquisition of StatPro, Confluence offers a broader range of data-driven solutions, delivering a full set of products to the front, middle and back office to reduce risk and increase efficiency. Headquartered in Pittsburgh, PA, Confluence services over 400 clients in 40 countries, with locations across Europe, North America, South Africa, Australia and Asia. For more information, visit www.confluence.com.
Team size: 501-1,000 employees
Website: http://www.confluence.com
LinkedIn: Visit
Industry: Financial Services
Founding Year: 1991
What you'll do
- The Associate Data Operations Analyst will manage incoming client data, ensuring quality and compliance, and handle inquiries via the Zendesk ticketing system. They will also collaborate with team members across various countries and perform operational tasks to meet service level standards.
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Frequently Asked Questions
What does a Associate Data Operations Analyst do at Confluence Technologies?
As a Associate Data Operations Analyst at Confluence Technologies, you will: the Associate Data Operations Analyst will manage incoming client data, ensuring quality and compliance, and handle inquiries via the Zendesk ticketing system. They will also collaborate with team members across various countries and perform operational tasks to meet service level standards..
Why join Confluence Technologies as a Associate Data Operations Analyst?
Confluence Technologies is a leading Financial Services company.
Is the Associate Data Operations Analyst position at Confluence Technologies remote?
The Associate Data Operations Analyst position at Confluence Technologies is based in Vietnam. Contact the company through Clera for specific work arrangement details.
How do I apply for the Associate Data Operations Analyst position at Confluence Technologies?
You can apply for the Associate Data Operations Analyst position at Confluence Technologies directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Confluence Technologies on their website.