Global Command Center Level 1 Windows Administrator

About the Role

The IT Operations Associate IV, Level 1 Windows Administrator, is responsible for supporting Conduent’s Windows-based server infrastructure and participating in Command Center operations. This role includes proactive monitoring, incident response, performance tuning, and basic troubleshooting of virtual and physical Windows servers. The position also supports GCC functions such as hotline coverage, ticket creation, and escalation of major incidents.

(Schedule availability is required to support the Global Command Center’s 24x7x365 operations. Hiring needs will determine the shift)

Responsibilities

• Monitor server utilization including CPU, memory, disk, and network performance.
• Perform utilization reviews and support remediation efforts (e.g., clearing temp files, working sets).
• Reduce C:\ drive usage and monitor non-root drive utilization.
• Escalate issues related to high packet loss or server outages.
• Log out disconnected users to reduce server load.
• Migrate virtual servers between hosts to resolve over-utilization or degraded performance.
• Participate in Major Incident bridges and collaborate with technical/business teams.
• Assist Level 2 Technicians with basic diagnostics and health reviews.
• Verify VMware Tools status on virtual machines.
• Use Microsoft toolkits and OS applications to diagnose and resolve issues.
• Troubleshoot basic networking issues (e.g., vNIC, proxy settings).
• Reboot or power cycle servers via RDP or VMware tools.
• Perform performance tuning tasks.
• Provide basic reporting data upon BU request (not for audit purposes).
• Support GCC functions including hotline support, monitoring coverage, and issue intake.

Basic Qualifications for Consideration

• Minimum 1 year of experience with Windows Server administration.
• Experience with VMware virtualization.
• General understanding of VM management best practices.
• Ability to troubleshoot OS-level issues (disk, resource utilization, network, basic applications).
• Respond to automated and manual alerts.
• Experience with ticketing systems (e.g., ServiceNow) and incident resolution.
• Basic knowledge of monitoring platforms (e.g., SolarWinds).
• Must pass a drug test and federal background check.
• Strong documentation and communication skills.
• Team-oriented with the ability to work with external resources.
• Self-guided work ethic and ability to manage tasks independently.
• Effective communication in a cross-matrix organizational structure.
• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).

Preferred Qualifications

• General knowledge of endpoint protection.
• Eagerness to learn new technologies and pursue continuous growth.
• Strong deductive reasoning and problem-solving skills.
• Basic understanding of Active Directory.
• Virtualization certifications.
• Windows Server certifications.

Flexible Working 

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.  
In this role, you can expect the following working conditions: 

Onsite Work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support for our clients and help you grow in your career.

Working For You 

Perks and rewards designed for you: 

Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. 

Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts. 

Join Us 

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:  
 
Bring your authentic self to work  
Grow and thrive, both personally and professionally  
Make a difference with our clients, in our communities, and with the millions of people we support  
 
When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best! 

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $41,040 - $51,300.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.