Trainer II – Call Center

Onsite – San Antonio, TX

As a Trainer II, you will lead training sessions for new call center employees, focusing on mid- to high-complexity products, client tools, and operational processes. You will guide groups of 30 to 35 new hires through a structured training program lasting up to three weeks, with the goal of ensuring they meet performance and attendance metrics required to graduate from training

What You Get:

• Full-time employment at $21.00/hour which may be below your state's minimum wage. Please take this into consideration when applying 
• Monday–Friday schedule (7:00 AM–4:00 PM or 9:00 AM–6:00 PM based on business needs)
• Open availability required between 8:00 AM–8:00 PM
• Weekends off
• Career growth opportunities
• Full benefits package

Key Responsibilities:

• Lead Training Sessions: Facilitate classroom training for groups of 30–35 new hires.
• Track Performance & Attendance: Monitor trainee progress to ensure they meet required metrics.
• Provide Coaching & Feedback: Deliver ongoing coaching to support trainee success.
• Support Nesting: Assist new hires during their transition into live operations.
• Create Reports: Use Excel to track and report on performance and attendance.
• Handle Terminations: Support the termination process for trainees not meeting expectations after coaching.

Additional Duties:

• Prepare, coordinate, and lead training sessions.
• Manage learners and guide policy and procedural application.
• Participate in train-the-trainer sessions.
• Contribute to the development of training materials, including computer-based training scripts.
• Collect and compile data for reporting purposes.
• Apply participant feedback for continuous improvement.
• Support operations as needed, including floor support, call handling, and escalations.

Requirements:

• Must be 18 years of age or older
• Internal candidates must have at least 6 months in their current role
• Must successfully pass a background check

Preferred Qualifications:

• Minimum 1 year of experience as a Trainer or Classroom Instructor
• Associate degree or equivalent combination of education, training, or experience (bachelor’s degree preferred)

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $21.00

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.