About this role
Mandatory Paid Training | 3 weeks
$17.00 per hour in training and production
Hours: Training and working hours are full-time, 8 AM-4:30 PM (or last call waiting in queue), Monday-Friday. No weekends.
- Paid Training
- Great Work Environment
- Perkspot
- NO WEEKENDS
- Opportunity to get to regular status after 90 days. You are able to make more per hour based on quality and production after going to regular status.
As a Temp-to Hire Call Center Representative you will be responsible for:
- Answer inbound calls regarding child support receipts and disbursements
- Handle standards in a fast-paced, large call volume environment.
- Utilize multiple computerized systems, multi-tasking, and document each call.
- Respond to Wisconsin child support inquiries, and complaints, using a standard script and procedures.
- Gather information and research/resolve inquiries.
- Inform callers about the services available and assess caller's needs.
- Have a High School Diploma or an equivalent level of education.
- Be able to successfully pass a background check and fingerprinting.
- 6 months’ customer service experience or equivalent in a high-volume call center environment preferred.
- Eligible to work in the US.
- Excitement for innovative technology.
- Calm conflict resolution and problem-solving skills.
- 100% attendance and punctuality commitment.
- The ability to convey complex information clearly and concisely.
- A strong work ethic.
- Effective and accurate written and verbal communication skills.
- Detail-oriented.
- Effective problem-solving skills.
- Well organized.
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.
Other facts
About Conduent
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. We leverage cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 55,000 associates, process expertise and advanced technologies, our solutions and services digitally transform our clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. We drive progress in every process for our client including disbursing approximately $100 billion in government payments annually, enabling 2.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 13 million tolling transactions every day.
Learn more at www.conduent.com
What you'll do
- As a Temp-to-Hire Call Center Representative, you will answer inbound calls regarding child support receipts and disbursements while handling a fast-paced, high call volume environment. You will utilize multiple computerized systems to document each call and respond to inquiries and complaints using standard scripts and procedures.
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