Here at Conduent we have a fantastic opportunity for a Project Manager to manage a project to implement key deliverables and improvements at the Conduent offices in Leeds. This will involve working across multiple business areas, including technology, operations, and finance to develop and deploy client facing services.

Conduent are a Global Business Processing Outsource company. This role will be supporting a busy transportation client and involves the department who deal with the managing of customer calls, web chat and correspondence. 

Being enthusiastic and motivated to deliver an outstanding level of service is paramount to our global & mission-critical services. 

• Contract: Full time, Permanent.
• Location: Leeds, LS11 5BD
• Shifts: Monday to Friday normal office hours - fully office based.
• Salary: Up to £50,000 (DOE)

Your responsibilities will include:

• Reporting to the Account Director, accountable for day-to-day delivery, management, coordination, and control of improvement initiatives across the business, including implementation of company project lifecycle governance to ensure outcomes deliver required benefits.
• Be accountable for accurate forecasting and reporting of key project information, updating any agreed project management reports and documentation, and feeding into senior management and the client.
• Generate effective engagement, communication, and involvement of stakeholders (internal, suppliers and the client)
• Ensure robust cost versus benefits analysis, financial management and commercial awareness underpin all business decisions. Assist in visualising this as part of the overall improvement program.
• Engage regularly with the Account Director to proactively manage and escalate risks, key decisions, and maintain momentum on project progression.
• Liaison with key contract partners working to ensure deliverables are on track for required timelines and benefit realization.
• Champion the adoption of new technology and processes to support the improvement in performance.
• Conduct the role in accordance with the values and behaviours set out in Conduent policy.
• Drive excellent standards and performance in health and safety and wellbeing, risk management and ensure compliance with the H&S Safety Policy.

What we are looking for:

• Prince 2 (or equivalent) accredited.
• An effective decision maker, with experience and knowledge of project implementation and cultural change.
• Experience of managing project resources to deliver to time, scope, and cost.
• Strong financial governance with an ability to build quality business cases, forecast, and link project plans with the wider structure on interdepartmental business plans.
• Capable of identifying project risks and issues, acting on those identified and working with colleagues to find a solution.
• Strong stakeholder management skills with an ability to negotiate and influence at all levels of the business including operations and strategy and maintain effective internal and external relationships with colleagues and customers.
• Advanced user of Microsoft Office packages - Excel, Project, PowerPoint, and Word.

You will also benefit from having:

• Experience of delivering training/coaching/facilitation in a project environment
• Previous experience in business process outsourcing
• Interrelated project skills including experience of working in Agile/Lean Six Sigma environments and Contract Management

What we offer you:

• 33 days annual leave (inclusive of bank holidays)
• Life Assurance x4 annual salary
• Private Dental Plan
• Private Medical Insurance (Aviva)
• Income Protection Scheme
• EAP including local discount
• Excellent Online Learning Platform
• Cinema Society Discounts
• Apprenticeships
• Free Eye Tests
• Mentoring Programs 

Travel & parking information:

We are based a short 10–15-minute walk from Leeds railway station. Please be aware that parking availability onsite is not guaranteed. 

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.