Benefits Administration Services Associate II
full-time•Pasay, National Capital District
About this role
<p class="elementtoproof"><span>Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.</span></p>
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<li>Improves participant decision-making process by advising participants on plan provisions.</li>
<li>Responds to client-specific inquiries, including telephone and web correspondence.</li>
<li>Completes transactions related to customer inquiries with limited supervision.</li>
<li>Meets timeliness and accuracy standards.</li>
<li>Documents calls by creating detailed notes in the case management system.</li>
<li>Completes callbacks in a timely manner and escalates as appropriate.</li>
<li>Adheres to call center metrics and guidelines within established procedures.</li>
<li>Explains the appropriate participant forms and provides guidance on completion.</li>
<li>Performs other duties as assigned.</li>
<li>Complies with all policies and standards.</li>
</ul><br><p class="elementtoproof">Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.</p>
<p class="MsoNormal">For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: <a href="https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf" target="_blank" rel="nofollow">click here to access or download the form</a>. Complete the form and then email it as an attachment to <a href="mailto:[email protected]" target="_blank" rel="nofollow">[email protected]</a>. You may also <a href="http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf" target="_blank" rel="nofollow">click here to access Conduent's ADAAA Accommodation Policy</a>.</p>
What you'll do
- The associate advises participants on plan provisions and responds to client-specific inquiries. They complete transactions related to customer inquiries and document calls in the case management system.
About Conduent Business Services Philippines, Inc.
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. We leverage cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 55,000 associates, process expertise and advanced technologies, our solutions and services digitally transform our clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. We drive progress in every process for our client including disbursing approximately $100 billion in government payments annually, enabling 2.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 13 million tolling transactions every day.
Learn more at www.conduent.com
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Frequently Asked Questions
What does a Benefits Administration Services Associate II do at Conduent Business Services Philippines, Inc.?
As a Benefits Administration Services Associate II at Conduent Business Services Philippines, Inc., you will: the associate advises participants on plan provisions and responds to client-specific inquiries. They complete transactions related to customer inquiries and document calls in the case management system..
Is the Benefits Administration Services Associate II position at Conduent Business Services Philippines, Inc. remote?
The Benefits Administration Services Associate II position at Conduent Business Services Philippines, Inc. is based in Pasay, National Capital District, Philippines and National Capital District, Philippines. Contact the company through Clera for specific work arrangement details.
How do I apply for the Benefits Administration Services Associate II position at Conduent Business Services Philippines, Inc.?
You can apply for the Benefits Administration Services Associate II position at Conduent Business Services Philippines, Inc.directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.