Senior Supervisor, Benefits Administration Services
full-time•Kochi
About this role
<p class="elementtoproof"><span>Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.</span></p>
<style></style><br><p style="margin-left:0px;"><strong>Job Track Description:</strong></p>
<ul>
<li>Requires broad technical expertise and company/industry knowledge.</li>
<li>Accountable for functional, operational, and/or program management.</li>
<li>Achieves goals through the work of others.</li>
<li>Manages performance appraisals and pay reviews.</li>
<li>Manages training for 3 or more employees.</li>
<li>Manages hiring and termination actions. Requires broad technical expertise and company/industry knowledge.</li>
</ul>
<p style="margin-left:0px;"><strong>General Profile</strong></p>
<ul>
<li>Supervises daily tasks of complex business, technical support, or production teams.</li>
<li>Sets team priorities to ensure timely project completion.</li>
<li>Coordinates work activities with other supervisors.</li>
<li>Makes decisions based on policies, procedures, and business plans.</li>
<li>Receives guidance from manager.</li>
<li>May not perform the work supervised.</li>
</ul>
<p style="margin-left:0px;"><strong>Functional Knowledge</strong></p>
<ul>
<li>Understands and applies concepts in the field of expertise. </li>
<li>Has basic knowledge of other disciplines.</li>
</ul>
<p style="margin-left:0px;"><strong>Business Expertise</strong></p>
<ul>
<li>Understands how to improve efficiency across related teams.</li>
</ul>
<p style="margin-left:0px;"><strong>Impact</strong></p>
<ul>
<li>Impacts the quality and effectiveness of the team and its contribution to the subfunction.</li>
</ul>
<p style="margin-left:0px;"><strong>Leadership</strong></p>
<ul>
<li>Sets priorities for and mentors employees to meet daily deadlines.</li>
</ul>
<p style="margin-left:0px;"><strong>Problem Solving</strong></p>
<ul>
<li>Resolves day-to-day technical and operational problems.</li>
</ul>
<p style="margin-left:0px;"><strong>Interpersonal Skills</strong></p>
<ul>
<li>Uses tact to exchange information and handle sensitive issues.</li>
</ul>
<p style="margin-left:0px;"><strong>Responsibility Statements</strong></p>
<ul>
<li>Manages team members to perform tasks related to the Benefits and Human Resources Administration.</li>
<li>Ensures adherence to company policy and procedures.</li>
<li>Acts as the liaison between operations and middle management to ensure protocols are being followed.</li>
<li>Helps with conflict resolution, dealing with client, people, and systems related issues.</li>
<li>Provides resolutions to a diverse range of complex tasks.</li>
<li>Delivers inputs on process improvement and operational initiatives.</li>
<li>Acts as a point of contact for leadership, providing information and guidance on operational topics, and covering upper-level leaders.</li>
<li>Drives special projects for corporate, operational, or client initiatives.</li>
<li>Orients less experienced team leaders in order to improve levels of performance.</li>
<li>Executes the continuity plan such as in natural disasters.</li>
<li>Performs other duties as assigned</li>
<li>Complies with all policies and standards</li>
</ul><br><p class="elementtoproof">Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.</p>
<p class="MsoNormal">For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: <a href="https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf" target="_blank" rel="nofollow">click here to access or download the form</a>. Complete the form and then email it as an attachment to <a href="mailto:[email protected]" target="_blank" rel="nofollow">[email protected]</a>. You may also <a href="http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf" target="_blank" rel="nofollow">click here to access Conduent's ADAAA Accommodation Policy</a>.</p>
What you'll do
- The Senior Supervisor manages team members performing tasks related to Benefits and Human Resources Administration, ensuring adherence to company policies and procedures. They act as a liaison between operations and middle management, helping with conflict resolution and driving special projects.
About Conduent Business Services India LLP
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. We leverage cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 55,000 associates, process expertise and advanced technologies, our solutions and services digitally transform our clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. We drive progress in every process for our client including disbursing approximately $100 billion in government payments annually, enabling 2.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 13 million tolling transactions every day.
Learn more at www.conduent.com
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Frequently Asked Questions
What does a Senior Supervisor, Benefits Administration Services do at Conduent Business Services India LLP?
As a Senior Supervisor, Benefits Administration Services at Conduent Business Services India LLP, you will: the Senior Supervisor manages team members performing tasks related to Benefits and Human Resources Administration, ensuring adherence to company policies and procedures. They act as a liaison between operations and middle management, helping with conflict resolution and driving special projects..
Is the Senior Supervisor, Benefits Administration Services position at Conduent Business Services India LLP remote?
The Senior Supervisor, Benefits Administration Services position at Conduent Business Services India LLP is based in Kochi, Kerala, India. Contact the company through Clera for specific work arrangement details.
How do I apply for the Senior Supervisor, Benefits Administration Services position at Conduent Business Services India LLP?
You can apply for the Senior Supervisor, Benefits Administration Services position at Conduent Business Services India LLPdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.