Senior Manager, App Dev & Support Services

<p class="elementtoproof"><span>Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.</span></p> <style></style><br><p><span><b>Responsibilities:</b></span></p> <ul> <li><span>Provides leadership to managers and senior professional staff</span></li> <li><span>Adapts and executes functional or departmental business plan</span></li> <li><span>Manages the activities of first-level managers, supervisors, and/or individual contributors</span></li> <li><span>Hire, mentor, and develop high-performing support and production control teams</span></li> <li><span>Manage support of EAS solutions hosted on-prem and on the cloud</span></li> <li><span>Remain flexible to changes in priorities with the ability to multi-task</span></li> <li><span>Implement automation to improve operational efficiency and reduce manual interventions.</span></li> <li><span>Maintain comprehensive runbooks, SOPs, and operational documentation.</span></li> <li><span>Use data-driven insights to identify trends, risks, and opportunities for continuous improvement</span></li> <li><span>Communicate operational status, risks, and improvement initiatives clearly to stakeholders</span></li> <li><span>Maintain runbooks, SOPs, and operational documentation to meet audit and compliance requirements.</span></li> </ul> <p><span><b>Technical Skillset:</b></span></p> <ul> <li><span>Experience managing and mentoring a medium sized team</span></li> <li><span>Experience in metrics led optimization</span></li> <li><span>Experience in Incident Management and Problem Management</span></li> <li><span>Hands-on experience supporting large-scale enterprise applications in production environments.</span></li> <li><span>Exposure to core and IT auditing</span></li> <li><span>Knowledge of ITIL processes</span></li> <li><span>Exposure to cloud technologies</span></li> </ul> <p><span><b>Qualifications</b></span>:</p> <ul> <li><span>A University or college degree in a relevant discipline.</span></li> <li><span>ITIL Certification</span></li> <li><span>5+ years’ experience in people management</span></li> <li><span>10+ years’ experience in application support and production control</span></li> <li><span>Experience in leading teams in application support and helpdesk areas</span></li> </ul> <p> </p> <p> </p><br><p class="elementtoproof">Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.</p> <p class="MsoNormal">For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  <a href="https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf" target="_blank" rel="nofollow">click here to access or download the form</a>.  Complete the form and then email it as an attachment to <a href="mailto:[email protected]" target="_blank" rel="nofollow">[email protected]</a>. You may also <a href="http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf" target="_blank" rel="nofollow">click here to access Conduent's ADAAA Accommodation Policy</a>.</p>