Overview

The Market Clinical Manager (MCM) position exists to provide full-time Advanced Practice Clinician (APC) patient care at the center level and across the market. Partner with the Director of Medical Operations to ensure consistency of clinical care delivery. Train and mentor new APCs throughout the market. The MCM will assist in identification of opportunities to improve clinical quality and patient experience across the assigned market. Build relationships with employers to support business growth.

Concentra is recognized as the nation’s leading occupational health care company. With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.

Responsibilities

As a Market Clinical Manager you will:

• Spends 100% of time in a center providing direct patient care under the direction of the designated Staff Physicians, leading by example, and demonstrating an exceptional patient experience• Assumes the role and responsibilities of Clinical Manager, whether functioning in the capacity of Clinical Manager at a specific location or in the capacity of the Market Float• Drives patient and client experience and satisfaction metrics• Responsible along with the Center Leadership Team for creating an environment of clear responsibility, authority, autonomy, and accountability that energizes and encourages the staff to perform at their personal best• Practices excellent service delivery and leads by example for patient experience• Mentors and trains new APCs and future clinical leaders throughout the market while delivering patient care• Identifies and communicates to Director of Medical Operations (DMO) opportunities to improve clinical quality and workflows at the Center and Market levels• Works with DMO and Director Therapy Operations (DTO) to identify clinical improvement opportunities• Create consistency in adhering to Concentra’s procedures, guidelines, and quality across the assigned market• Fosters an environment of collaboration, professionalism, patient/colleague safety, quality care, continuous improvement and reward and recognition• May be required to observe drug/alcohol testing of patients 

• Develops and maintains relationships with employers to drive market growth. Understands market financial drivers and outcomes to achieve business needs

Qualifications

EDUCATION/CREDENTIALS

• Licensure requirements of the state of jurisdiction
• Graduation from an accredited Nurse Practitioner program - OR - Graduate of an accredited PA program or an accredited university
• Minimum of five years of clinical experience in a primary care specialty, urgent care and/or occupational medicine
• Executive presence, effectively presenting clinical program’s goals, processes, challenges, and results to leadership
• Experience as clinical/nursing services and quality improvement programs
• Knowledge of medical/legal, quality, accreditation, and patient safety standards in an occupational setting
• Extensive knowledge of clinical policies, protocols, standing orders and care management plans
• Strong understanding of clinical quality metrics with ability to interpret and process data in an analyticalmanner

Additional Data

WORK ENVIRONMENT AND CONDITIONS:

• Outpatient center environment

BENEFITS SUMMARY:

• Medical Malpractice Coverage
• CME Allowance/Time
• 401(k) with Employer Match
• Medical/Vision/Prescription/Dental Plans
• Life Insurance/Disability
• Sick Leave/Vacation/Holidays/Personal Days
• Colleague Referral Bonus Program  

Concentra provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, pregnancy, protected veteran status, disability, or other protected categories. In addition, Concentra Inc. complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities.