Overview

Are you looking for a career that transcends the ordinary? At Concentra, we offer opportunities beyond patient care. As a valued member of our team, you'll be part of our efforts to provide exceptional service to our employer clients and exceptional care to their employees. Our values define our path forward – always working to ensure welcoming, respectful, and skillful care. Join Concentra, and see what makes us different and better.

Working under general supervision, a Cash Reconciliation Specialist performs a variety of moderately complex to complex tasks related to cash and credit card deposit tracking, bank verification and reporting for multiple medical practice locations. The position requires excellent communication, customer service and organization skills and close contact with field colleagues. All tasks must be performed in a timely and accurate manner in accordance with Concentra and Central Business Office practices, policies and procedures.

Responsibilities

• Maintains the integrity of the Cash Management Application system as it relates to documented deposit transactions
• Reconciles, researches and resolves all medical center daily deposit packets variances
• Safeguards and maintains medical centers deposit verification forms and patient information
• Prepares batches and maintains detailed Excel spreadsheets that record and track daily deposits
• Communicates daily with medical center operations and other parties to ensure appropriate and timely handling of cash
• Generate and review all necessary reports for month-end close
• Perform daily bank uploads from several bank sources
• Research and provide appropriate documentation for Chargebacks and Retrievals
• Research Unidentified deposit transactions
• Research NSFS for business unit identification and submit to applicable parties for accurate posting
• Process patient Amex credit card transactions upon request
• Process all patient debit card refunds
• Validate and perform data corrections and electronically deposit daily payments for Central Billing Office
• Timely follow-up on all pending issues
• Be able to interpret data from various reporting sources
• Perform various weekly audits of bank transactions

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Education Level: Bachelor’s DegreeDegree must be from an accredited college or university.

Bachelor's Degree with emphasis in accounting, finance or business administration or equivalent combination of job relevant experience and education

Job-Related Experience

• Customarily has at least two or more years of accounting experience, bookkeeping, reconciliation, bank teller or retail cash handling and balancing experience

Job-Related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Proficient with Microsoft Excel, Outlook, Word experience required
• Ability to communicate effectively
• Excellent time management skills
• Excellent writing and documentation skills
• Strong attention to detail
• Ability to operate 10-key numeric pad by touch
• Ability to work under tight time schedules
• Requires outstanding decision making and excellent problem-solving skills
• Accounting and/or bank reconciliation experience
• Ability to handle multiple duties and priorities, when assigned
• Ability to work independently as well as a team player
• Ability to handle multiple tasks, projects, duties, and priorities, when assigned

Additional Data

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days Offered
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

This position is eligible to earn a base compensation rate in the range of $21.10 to $23.00 hourly depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.

• Accepting applications through 1/27/26 date
• External candidates: submit your application on concentra.com/careers
• Current colleagues: visit the internal career portal on the main page of MyConcentra to apply

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an Equal Opportunity Employer, including disability/veterans

Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.