About this role
Overview
Are you looking for a career that transcends the ordinary? At Concentra, we offer opportunities beyond patient care. As a valued member of our team, you'll be part of our efforts to provide exceptional service to our employer clients and exceptional care to their employees. Our values define our path forward – always working to ensure welcoming, respectful, and skillful care. Join Concentra, and see what makes us different and better.
In this role, the Field Account Executive (FAE) is primarily responsible to facilitate customer and prospect meetings in order to identify and sell Concentra’s suite of services. The FAE is supported by a lead development representative who schedules initial meetings with qualified leads. The FAE will continue the customer through the buying cycle.
Responsibilities
- Strategically evaluates and assess customer and prospect needs through various activities conducted throughout sales cycle
- Analyze organizational charts of prospects and customers to uncover decision makers, influencers, and buying centers to progress the sale
- Thoroughly research decision makers by persona and industry types in order to formulate solution value proposition
- Work with sales leadership to create close plan to include multi-level engagement of customer through various scheduled meetings along the sales process
- Facilitates all customer meetings using various technology
- Identify internal Concentra stakeholders to include in customer meetings throughout the sales process
- Gain formal commitment from customer to utilize Concentra’s services
- Exceed sales targets and expectations
- Coordinate the timely set-up of Concentra Service Package to ensure smooth implementation for customer
- Communicate weekly achievements and customer pipeline status to Concentra leadership
- Meticulously manage a clean, thorough, and up to date sales funnel via CRM in order to forecast customer usage accurately and timely as needed
- Maintain thorough understanding of competitive landscape within territory
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications
- Bachelor’s Degree from an accredited college or university or equivalent experience
- In lieu of an undergraduate degree, the ratio is 1:1 meaning one year of college is equal to one year of directly related work experience in sales and vice versa
- Must be willing to be in the field
Job-Related Experience
- Customarily has at least four or more years of sales experience
Job-Related Skills/Competencies
- Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
- Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
- Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
- The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
- Experience with solution and value-based selling
- Demonstrated use of Zoom and/or other customer interacting technology
- Proven successful service sales experience
- Proficiency in all Microsoft Office applications as well as Customer Relationship Management (CRM) software.
- Strong negotiation and consultative sales skills
- Excellent analytical and problem-solving skills
- High ability to manage time effectively
- Outstanding organization and leadership skills
- Effective communication skills
- Exceptional customer service skills
Other facts
About Concentra Career Choice
WHO WE ARE:
Concentra is the leader in occupational health with 40+ years of improving the health of America's workforce, one patient at a time. More than 11,000 Concentra colleagues provide occupational medicine, onsite health care, physical therapy, and telemedicine services from nearly 520 medical centers and 130+ onsite clinics nationwide.
THE CONCENTRA WAY:
Living out our Mission, Vision, and Values to improve the patient experience, redefine health care, and help people achieve lifelong well-being.
OUR MISSION:
Improving the health of America’s workforce, one patient at a time.
OUR VISION:
Every person is treated the Concentra Way: quality clinical care and a positive customer experience from welcoming, respectful, and skillful colleagues.
OUR VALUES:
A healing focus, a selfless heart, and a tireless resolve.
Our goal at Concentra is living out our Mission, Vision, and Values to improve the patient experience, redefine health care, and help people achieve lifelong well-being,
SCAM ALERT: Concentra has been informed that scammers are using our name to scam individuals who believe they are applying for an opportunity with Concentra or receiving a job offer from Concentra. These scammers can be very convincing, going so far as to steal the profile pictures from our actual recruiters from their LinkedIn profiles and using email addresses that contain the word ‘Concentra’ such as ‘@ConcentraCareers’ or ‘@ConcentraJobs’ or '@concentracareerdesk.' The scammers will typically ask you to send money at some point (for equipment, training, or a uniform, etc.). A LEGITIMATE CONCENTRA RECRUITER OR HIRING MANAGER WILL NEVER ASK YOU TO SEND US MONEY. Also, you will never receive a job offer from us if we have not verbally interviewed you. For more information on recruiting scams or to report a recruiting scam visit the website of the Federal Trade Commission at https://www.consumer.ftc.gov/articles/0243-job-scams.
What you'll do
- The Field Account Executive is responsible for facilitating customer meetings to identify and sell Concentra’s services, managing the sales cycle, and exceeding sales targets. They will also coordinate the implementation of services and maintain a clean sales funnel in the CRM.
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