About this role
Overview
Are you looking for a career that transcends the ordinary? At Concentra, we offer opportunities beyond patient care. As a valued member of our team, you'll be part of our efforts to provide exceptional service to our employer clients and exceptional care to their employees. Our values define our path forward – always working to ensure welcoming, respectful, and skillful care. Join Concentra, and see what makes us different and better.
The Account Receivable Representative performs accounts receivable duties to ensure timely and accurate collection of payments, daily reconciliation of cash and accurate reporting of receivables in accordance with Concentra policies, practices and procedures.
Responsibilities
- Resolves escalated problems via communications with various customers including employers, insurance companies, TPAs and labs
- Processes rebills and composes correspondence to customers
- Monitors and reviews account aging reports to ensure timely collection
- Reviews documents and reconciles discrepancies and makes needed adjustments
- Performs account payment reconciliations with incoming receipts
- Prepares and distributes periodic reports on A/R and past due accounts for management and clients
- Negotiates with clients’ repayment terms on past due accounts
- Makes decisions on referring accounts for collection or writing off
- Trains new employees and assist peers
- Other duties as assigned. Duties, responsibilities and activities may change at any time with or without notice
- Determines when adjustments are appropriate and necessary and applies
- Resolves Employer Issues when necessary, such as misapplied or missing payments
- Interacts with clinics when necessary to resolve invoice charges or issues and secures supporting documentation
- Monitors rebills for open balances and takes appropriate action
- Schedules and distributes work to meet deadlines and facilitate efficient workflows.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications
- Degree must be from an accredited college or university.
Job-Related Experience
- Customarily has at least three or more years of demonstrated collection experience (occupational health, preferred)
Job-Related Skills/Competencies
- Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
- Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
- Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
- The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
- Familiarity with Microsoft Excel, Outlook, Word experience required
- Ability to communicate effectively and professionally
- Excellent time management skills
- Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
- Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
- Excellent writing and documentation skills
- Ability to work independently
- Ability to handle multiple tasks, projects, duties, and priorities, when assigned
Other facts
About Concentra Career Choice
WHO WE ARE:
Concentra is the leader in occupational health with 40+ years of improving the health of America's workforce, one patient at a time. More than 11,000 Concentra colleagues provide occupational medicine, onsite health care, physical therapy, and telemedicine services from nearly 520 medical centers and 130+ onsite clinics nationwide.
THE CONCENTRA WAY:
Living out our Mission, Vision, and Values to improve the patient experience, redefine health care, and help people achieve lifelong well-being.
OUR MISSION:
Improving the health of America’s workforce, one patient at a time.
OUR VISION:
Every person is treated the Concentra Way: quality clinical care and a positive customer experience from welcoming, respectful, and skillful colleagues.
OUR VALUES:
A healing focus, a selfless heart, and a tireless resolve.
Our goal at Concentra is living out our Mission, Vision, and Values to improve the patient experience, redefine health care, and help people achieve lifelong well-being,
SCAM ALERT: Concentra has been informed that scammers are using our name to scam individuals who believe they are applying for an opportunity with Concentra or receiving a job offer from Concentra. These scammers can be very convincing, going so far as to steal the profile pictures from our actual recruiters from their LinkedIn profiles and using email addresses that contain the word ‘Concentra’ such as ‘@ConcentraCareers’ or ‘@ConcentraJobs’ or '@concentracareerdesk.' The scammers will typically ask you to send money at some point (for equipment, training, or a uniform, etc.). A LEGITIMATE CONCENTRA RECRUITER OR HIRING MANAGER WILL NEVER ASK YOU TO SEND US MONEY. Also, you will never receive a job offer from us if we have not verbally interviewed you. For more information on recruiting scams or to report a recruiting scam visit the website of the Federal Trade Commission at https://www.consumer.ftc.gov/articles/0243-job-scams.
What you'll do
- The AR Representative resolves escalated problems, processes rebills, and monitors account aging reports to ensure timely collections. They also prepare reports on accounts receivable and negotiate repayment terms with clients.
Ready to join Concentra Career Choice?
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