About this role
Overview
Concentra is recognized as the nation’s leading occupational health care company.
With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to theiremployees.
The Analyst I, IT Support will provide expert technical support and incident analysis for a diverse range of end-user systems. This position will play a vital role in ensuring business continuity by minimizing user disruption, gathering precise information, and contributing to the knowledge base to prevent recurringissues.
Responsibilities
- Provide clear instructions, technical guidance and effective white-glove service to non-technical users to facilitate problem resolution for Windows, Citrix, and mobile devices.
- Ability to clearly and concisely document information while handling support incidents, including the logging, follow up, updating and closing of incidents, tasks or chats assigned through Service Now.
- Responsible for the timely and thorough completion of customer help requests by taking ownership and seeing each task through to the customers satisfaction.
- Configure and deploy thin clients, laptops, and desktops.
- Coordinate managed service providers for the successful delivery of technology services in support of our operating business needs.
- Provide dedicated, high-priority technical support and meeting support for senior executives and VIPs.
Qualifications
Education Level: Associate DegreeMajor: Computer Science, Information TechnologyDegree must be from an accredited college or university.
Job-Related Experience
- Knowledge of Windows OS endpoint management.
- Experience with virtualization technology and thin client management.
- Working knowledge of Microsoft O365
- Familiarity with VPN solutions and remote access technologies.
- Strong troubleshooting and problem-solving skills.
- IGEL UMS (Universal Management Suite Console) system or related console experience.
- Excellent documentation and communication abilities.
- Ability to work in a fast-paced environment and manage multiple priorities.
Job-Related Skills/Competencies
- Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
- Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
- Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
- The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
- Ability to Influence: Works with leaders and team members to drive change and influence decision making by using objective metrics, comprehensive viewpoints, and strong partnerships.
- Analytical Skills: Works with leaders and team members to drive change and influence decision making by using objective metrics, comprehensive viewpoints, and strong partnerships.
- Critical Thinking: Uses logic and reasoning to identify the strengths and weaknesses of alternativesolutions, conclusions, or approaches to problems.
- Drive to Perform: Identifies and accomplishes challenging objectives or personal goals. Works effectively with others to achieve goals. Looks for and takes advantage of opportunities. Maintains a high level of interest and enthusiasm.
Other facts
About Concentra Career Choice
WHO WE ARE:
Concentra is the leader in occupational health with 40+ years of improving the health of America's workforce, one patient at a time. More than 11,000 Concentra colleagues provide occupational medicine, onsite health care, physical therapy, and telemedicine services from nearly 520 medical centers and 130+ onsite clinics nationwide.
THE CONCENTRA WAY:
Living out our Mission, Vision, and Values to improve the patient experience, redefine health care, and help people achieve lifelong well-being.
OUR MISSION:
Improving the health of America’s workforce, one patient at a time.
OUR VISION:
Every person is treated the Concentra Way: quality clinical care and a positive customer experience from welcoming, respectful, and skillful colleagues.
OUR VALUES:
A healing focus, a selfless heart, and a tireless resolve.
Our goal at Concentra is living out our Mission, Vision, and Values to improve the patient experience, redefine health care, and help people achieve lifelong well-being,
SCAM ALERT: Concentra has been informed that scammers are using our name to scam individuals who believe they are applying for an opportunity with Concentra or receiving a job offer from Concentra. These scammers can be very convincing, going so far as to steal the profile pictures from our actual recruiters from their LinkedIn profiles and using email addresses that contain the word ‘Concentra’ such as ‘@ConcentraCareers’ or ‘@ConcentraJobs’ or '@concentracareerdesk.' The scammers will typically ask you to send money at some point (for equipment, training, or a uniform, etc.). A LEGITIMATE CONCENTRA RECRUITER OR HIRING MANAGER WILL NEVER ASK YOU TO SEND US MONEY. Also, you will never receive a job offer from us if we have not verbally interviewed you. For more information on recruiting scams or to report a recruiting scam visit the website of the Federal Trade Commission at https://www.consumer.ftc.gov/articles/0243-job-scams.
What you'll do
- The Analyst I, IT Support will provide expert technical support and incident analysis for end-user systems, ensuring business continuity by minimizing user disruption. Responsibilities include providing technical guidance, documenting incidents, and configuring and deploying devices.
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