Location: Yarra Falls, Melbourne (Hybrid)

In this position, you’ll be based in the Melbourne office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex. 

 We give you a world of potential

Computershare is renowned for its expertise in data management, high volume transaction processing, payments and communications. Many of the world’s leading organisations use these core competencies to help maximise the value of relationships with their investors, employees, creditors, members and customers. 

As the perfect partner for organisations seeking consolidated tailored solutions and superior service, we constantly strive to widen the gap in quality between us and our competitors. In Technology Services we partner with the global businesses, provide technology services and support to employees and develop and launch new products to support our clients, customers and employees.

CTS globally has approximately 1,500 employees and is made up of Service Delivery, Development Centre of Excellence, Digital Centre of Excellence and 6 technology groups aligned to our global business lines. 

 A role you will love                         

The Senior Scrum Master has 2 key aspects: actively supporting one or multiple delivery teams; and acting as an Agile Coach for the organisation.

The Senior Scrum Master is a servant-leader for cross-functional delivery teams that develop, deliver, and sustain products across a portfolio of applications. The Senior Scrum Master focuses on how the team works – its process and its culture to support the product owners, highlight the need for clear and concise backlog items, and provides input regarding backlog management. 

The Senior Scrum Master also acts as an Agile Coach to support agile adoption and transformation across the organisation and lead organisational changes. Being the primary point of contact of the delivery team, the Senior Scrum Master guides the delivery teams to adopt to our ways of working and contribute to continuous improvement efforts for the organisation.

Some of your key responsibilities will include: 

• Facilitate scrum events (Daily Scrum/stand-up, planning, backlog refinement, review, retrospective) to be purposeful, effective and encourage continuous improvement

• Create a safe environment allowing each team to experiment without fear of failing, and work with the team to inspect and adapt when things don’t go to plan

• Act as a true leader to guide each team towards self-organisation and promote a collaborative culture that embraces problem solving, trust and feedback

• Work with each team to resolve impediments to team progress, support the removal of impediments out with the control of the team

• Remove barriers between stakeholders and Scrum Teams to support the wider organisation

• Be a coach to encourage teams to be self-aware, create a learning culture to help individuals, and the team, adopt a mindset that enables them to take the next steps on their agile journey

• Be a change agent to support the wider organisation to understand and work effectively with agile delivery teams

• Take responsibility for self-directed learning and keeps up with emerging practices and ideas

• Drive improvement and innovation to increase the impact of agile practice through the organisation

• Manage and oversee the application release processes as required

What will you bring to the role?                                     

You will possess the ability to quickly learn and take on new processes and thrive in a fast-paced environment.

• Industry recognized qualifications in areas of Agile Delivery, such as Certified Scrum Master and Professional Scrum Master (PSM) or equivalent professional agile qualifications 

• In-depth knowledge and application of agile principles (Scrum, Kanban, etc) and practices

• 5+ experience of working as a Scrum Master with cross-functional agile teams and with multiple teams concurrently

• Proven skills and knowledge of servant leadership, coaching, facilitation, situational awareness, conflict resolution, continual improvement, and empowerment

• Experience of supporting and creating Agile training materials for delivery team as well as the wider organization

• Experience supporting Product Owners with creating, prioritizing and managing backlogs

Desired qualifications and skills:

• Passionate about agile software delivery and associated practices

• Experience with interacting with stakeholders directly and providing valuable input in relation to relevant practices such as product management, quality assurance, and release management. 

• Excellent analytical and research skills with the ability to collect and analyse complex material and data, and present it in accessible formats

• Strong work ethic and ability to navigate conflicting priorities

Rewards designed for you   

• Flexible work to help you find the best balance between work and lifestyle. 

• Health and wellbeing rewards that can be tailored to support you and your family. 

• Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.   

• Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future. 

• And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

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