About this role
Location: Bristol (Hybrid)
In this position, you’ll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
We give you a world of potential
We’re excited to offer an opportunity to join us as a Plans Specialist – Payments within our Plans Operations Team. This role provides a fantastic gateway into the world of financial services. Joining our Share Plans team offers exposure to the wider business and the opportunity to build foundations to a long term career at Computershare.
A role you will love
You’ll be trained to support corporate clients and individual account holders, delivering a high quality service across multiple channels. Working with EquatePlus clients, you’ll collaborate with internal teams to process payments and take ownership of your workload. Some of your key responsibilities will include:
- Processing manual payments accurately and in line with compliance standards
- Responding to customer enquiries (primarily written communication)
- Managing internal tickets and supporting day to day payment activity
- Producing daily reports and monitoring assigned tasks against SLAs
- Delivering excellent service to clients and customers at every interaction
Location and hours
This hybrid role offers a Monday to Friday, 37.5-hour working week. You must live within a reasonable commute distance from our Bristol office on Bridgwater Road, BS13 8AE.
What will you bring to the role?
We're looking for a friendly and intuitive team member with great interpersonal skills and customer service experience. You'll need to show us that you've built strong working relationships with colleagues. Here are other essential requirements:
- Meticulous eye for detail, excellent written and communication skills
- Strong communication skills with the ability to build effective relationships in the business
- Well organised, detail focused and self-motivated, with the ability to work independently
- Great knowledge of Microsoft Excel and Word
- Motivated to work unassisted
- Previous customer service experience beneficial; EquatePlus knowledge a plus
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
Other facts
About Computershare
Welcome to a world of potential
Computershare can genuinely be considered an Australian success story. From modest beginnings in 1978, we have become the recognised global leader in our field, employing over 12,000 people in around 90 offices worldwide.
Our success can be attributed to many factors, not least of which is our ability to attract and retain high calibre employees. With a strong focus on delivering certainty, ingenuity and advantage to our clients, we promote an entrepreneurial spirit and an enterprise-wide commitment to service excellence.
Our diverse portfolio of services and products across our entire group of companies, offers the opportunity to expand your skills, experience and responsibilities across a range of industries both locally and internationally. Opening up a world of potential for you.
If you are looking for that first step or next step in your career, we encourage you to visit careers.computershare.com, or please explore the rest of this site for more information about our business, culture and values.
What you'll do
- You will support corporate clients and individual account holders by processing payments and managing customer inquiries. Key tasks include producing daily reports and ensuring compliance standards are met.
Ready to join Computershare?
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