About this role
Location: Bristol, United Kingdom, Hybrid.
In this position, you’ll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
We give you a world of potential
Computershare has an exciting opportunity for a passionate, driven and enthusiastic individual, to join the team as an Application Support Engineer.
So, what makes this role, a good opportunity?
• We’re a global organisation; you’ll be exposed to the wider business and opportunities to work in a global capacity.
• We’re passionate about developing our staff. You will be able to continue to grow and develop in your role.
• We’re committed to maintaining a healthy work-life balance.
• An opportunity to be involved with project work
Are you ready for a role that can make a difference within a company? Read on for more information.
A role you will love
As an Application Support Engineer, you will be responsible for the support and maintenance of a broad suite of Business, Financial and Operational applications across all of Computershare’s global sites.
Some of your key responsibilities will include, but will not be limited to:
• Handle complex, time sensitive issues.
• Perform deep investigation using logs and Oracle SQL packages to identify root causes.
• Participate in projects and represent the support team across the customer base.
• Work closely with senior analysts, supporting the wider team.
• Collaborate with development and testing teams to identify bugs and suggest improvements.
• Engage in global support activities, occasionally including weekend project work or disaster recovery events (TOIL provided).
There is an on-call requirement within this role.
What will you bring to the role
As an Application Support Engineer, you will be responsible for the triaging resolving of software support issues, often coordinating the involvement of multiple technology teams, including infrastructure and development services.
You will work closely with the Service Management and Development teams, utilising the core ITIL principles in Change, Release, Incident and Problem management as well as supporting the successful delivery of new services/applications into the production environment
Other key skills required for the role:
• Strong Oracle SQL skills, especially the ability to debug SQL packages.
• Linux knowledge (desirable).
• Ticket management and prioritisation skills — essential due to high ticket volume and urgency.
• Understanding of code deployment and release processes.
• Familiarity with continual service improvement and ITIL principles.
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle
Health and wellbeing rewards that can be tailored to support you and your family
Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub
Our Technology Services team is a place where new ideas and approaches are welcomed, and every individual is equipped and empowered to create change. We're a rapidly evolving and diverse global business and there is always something to learn, opportunities to explore and a broad range of career paths to progress along.
Other facts
About Computershare
Welcome to a world of potential
Computershare can genuinely be considered an Australian success story. From modest beginnings in 1978, we have become the recognised global leader in our field, employing over 12,000 people in around 90 offices worldwide.
Our success can be attributed to many factors, not least of which is our ability to attract and retain high calibre employees. With a strong focus on delivering certainty, ingenuity and advantage to our clients, we promote an entrepreneurial spirit and an enterprise-wide commitment to service excellence.
Our diverse portfolio of services and products across our entire group of companies, offers the opportunity to expand your skills, experience and responsibilities across a range of industries both locally and internationally. Opening up a world of potential for you.
If you are looking for that first step or next step in your career, we encourage you to visit careers.computershare.com, or please explore the rest of this site for more information about our business, culture and values.
What you'll do
- As an Application Support Engineer, you will be responsible for the support and maintenance of a broad suite of Business, Financial and Operational applications. You will handle complex, time-sensitive issues and collaborate with various teams to identify bugs and suggest improvements.
Ready to join Computershare?
Take the next step in your career journey