Absence Management Claims, Team Lead

About ComPsych

ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide,  touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.

Job Summary

We are seeking an enthusiastic and highly skilled and experienced Absence Management Team Lead with demonstrated internal and external managed claims teams. The Team Lead will be responsible for ensuring the productivity, quality of work, and growth of the team, while fostering strong partnerships with both internal and external teams. The successful candidate will have a proven record of accomplishment in vendor relations management, team leadership, and project delivery, with a focus on driving continuous improvement and expanding the scope of work.

Primary Responsibilities

• Build and maintain strong relationships with internal teams and partner vendors.
• Collaborate with teams to define project scopes, deliverables, timelines, and quality standards.
• Review & manage financial terms to ensure favorable agreements for ComPsych.
• Delegates and provides coaching, mentoring, and performance feedback to team members.
• Develop and implement training programs to enhance the team's skills and scope.
• Monitor team performance, productivity, and adherence to organizational standards to ensure all key performance and quality metrics are met or exceeded.
• Oversee project planning, execution, and delivery.
• Monitor project progress, identify risks, and implement mitigation strategies.
• Drive continuous process improvements to enhance project efficiency and quality.
• Foster effective communication between internal and external teams.
• Act as a conduit between all stakeholders addressing concerns and facilitating process improvements and enhancements.
• Identify opportunities to expand the scope of work.
• Understands and complies with the laws and regulations relevant to the position and services.
• Perform other duties as assigned.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Job Qualifications

• Bachelor's degree in Business, Management, or a related field. Master’s degree preferred.
• Proven experience in creating and executing strategic plans aligned with organizational goals and priorities.
• Minimum of 3 years of successful vendor relations management and supervisory experience.
• A proven ability to convene diverse stakeholder groups to meet business objectives.
• Strong problem solving & team building skills.
• Intermediate proficiency in using Microsoft Word and Excel to produce documents and reports.
• Exceptional communication, negotiation, interpersonal and organizational skills, with strong focus on customer service.
• Employee benefits administration and/or FMLA administration experience a plus.
• Strong understanding of outsourcing processes, including vendor selection, contract negotiation, and performance evaluation.
• Excellent project management skills, with experience in Agile or other project management methodologies.
• Certification in project management (e.g., PMP) is a plus
• Must be able to sit or stand at desk for prolonged periods of time while working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must have the ability to work a flexible schedule to accommodate different time zones. .

Benefits and Perks

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
• Competitive pay with annual increases

EEO

ComPsych is an equal opportunity employer.  All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.