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Position Summary

The Hospice Director of Clinical Services - Floating is responsible for modeling the Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation and for promoting the Compassus philosophy, using the 6 Pillars of Success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the company, among all departments, and all external stakeholders. The Hospice Director of Clinical Services - Floating will provide Hospice Director of Clinical Services functions intermittently in assigned programs. S/he travels extensively as they will be working in different locations as needed. The Hospice Director of Clinical Services - Floating directs and manages the interdisciplinary team (IDT) in meeting the needs of the hospice patient and family in a manner consistent with the guidelines and policies of Compassus. S/he communicates patient information to the business office and promotes a positive working relationship with the family, physician, and other agencies. May serve as program's alternate and/or Administrator, responsible for carrying out administrative and management functions and oversight in the absence of the Hospice Area Executive of Clinical Operations.

Position Specific Responsibilities

• Floats to regional programs based on need, and at the direction of the Hospice Regional Executive of Clinical Operations, providing Hospice Director of Clinical Services functions.
• Available remotely to regional programs via virtual assistance.
• Mentors, coaches, and educates Hospice Director of Clinical Services team members, Hospice Director of Clinical Services new hires, and assists in Hospice Director of Clinical Services absences in regional programs.
• Travel coordinated with the Hospice Regional Executive of Clinical Operations based on regional and program need.
• Directly supervise up to 20 team members, temporarily as needed. Responsibilities include interviewing, hiring, training and terminating (with administrative approval) all interdisciplinary staff; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
• Reads and incorporates into practice the requirements of the Hospice Conditions of Participation for Medicare, applicable accreditation standards, and state or other rules and regulations as applicable to the program.
• Oversees the consultative process between the Medical Director and the members of the Interdisciplinary Team (IDT), assists in requesting appropriate care orders and attendance to identified patient needs if patient’s attending physician is not available.
• Attends/Leads Interdisciplinary Team (IDT) meetings, ensuring:
  • Patient care needs are identified and discussed with the full complement of the IDT.
  • All required members of the core team are present and engaged in the IDT meeting.
  • Required documentation is completed during and at the conclusion of the IDT meeting to capture the discussion and outcomes of the meeting.
  • Patient re-certifications are discussed and completed in a timely manner.
  • Documentation of the patient-centered plan of care and the implementation of interventions for patient care including changes in level of care, medication changes, changes to visit frequency, or need for emergency transportation.
• Participates in the development and update of patient care policies and emergency procedures.
• Ensures hospice services are available 24/7.
• Follows state regulatory requirements for supervision of nursing services.
• Manages all members of the IDT including aspects of scheduling, productivity, mentoring, pay practices, time keeping, performance reviews, and team member support.
• Models desired behaviors including timeliness, punctuality, attendance, collaboration, open communication, and equitable treatment.
• Documents in the patient’s clinical record when required; demonstrates proficiency with documentation requirements.
• Actively collaborates regarding QAPI activities and provides feedback and input into Performance Improvement.
• Participates in performance improvement programs.
• Upholds a personal philosophy of integrity and commitment; communicates proactively when schedule changes are needed.
• Analyzes and reports on quality metrics including Hospice Item Set, CAHPS, and symptom management outcomes.
• Establishes departmental goals consistent with corporate goals and objectives.
• Supervises patient and family care as specified by the plan of care, assessing appropriateness, continuity, service, and quality of care.
• Models and facilitates communication between team members including medical records, business office, intake, clinical team, and leadership.
• Participates in care delivery for patients as needed including conducting admissions, recertification visits, routine visits, and discharge visits.
• Manages the care for a caseload of patients if needed to support ebb and flow of census changes.
• Participates in after-hours shifts as needed including primary and back-up on-call.
• Serves as the administrator on call when scheduled.
• Make and/or delegate post-admissions calls.
• Directs responsibility for the management of pharmacy, medical supplies, durable medical equipment, mileage, and labor for the program to meet budget expectations.
• May be designated the administrator or alternate administrator for the licensure of the program based on state requirements.
• Ensures maximum utilization of resources.
• Performs other duties as assigned.

Education and/or Experience

• Associate or Bachelor's degree in Nursing required.
• Minimum of three (3) years in healthcare required, preferably in a nursing facility, home health or hospice setting.
• Experience in leadership or management strongly preferred.
• Experience with Electronic Medical Record systems a strong plus.

Certifications, Licenses, and Registrations

• Active and unencumbered Registered Nurse license in state(s) of employment, in addition to every state in the Region this role will be covering required.
• Certification in Hospice and Palliative Nursing a plus but not required.

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