Company:

Position Summary

The Application Systems Analyst is responsible for modeling the Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation and for promoting the Compassus philosophy, using the 6 Pillars of Success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the company, among all departments, and all external stakeholders. S/he actively participates in and supports the design, configuration, testing, and support of the application lifecycle.

Position Specific Responsibilities

• Provides escalation support to members of the IT team for application system and business process support.
• Meets with the Director of Applications and functional leaders across the company to understand upcoming objectives and determines best system processes, system integrations, or custom enhancement needs, accordingly.
• Configures systems to meet business and system requirements defined by the company.
• Participates in the following aspects of the application lifecycle: design, configuration, testing, go-live, and support.
• Oversees small, and intermediate projects. Works under timelines and communicates project status to the leader.
• Guides end users through troubleshooting procedures; develops troubleshooting scripts and solution documents for the help desk.
• Researches complex system issues and coordinates with leaders, functional leaders, and/or vendors to identify and resolve issues or create acceptable interim state workflows until a resolution is in place.
• Assists in the configuration and implementation of system and business process changes.
• Documents system workflows and processes.
• Assists in the creation and maintenance of training materials.
• Supports conducting user training of application systems.
• Assists with upgrade installation and testing including working with users for user acceptance testing.
• Aids in communication with end users specific to new functionality, upgrades, and systems issues.
• Monitors and reports system performance or issues to the leader.
• Performs other duties as assigned.

Education and/or Experience

• Bachelor’s degree in related field highly desired.
• At least three (3) to five (5) years of related experience strongly preferred. An equivalent combination of experience and education will be considered.
• Homecare Homebase (HCHB) experience strongly preferred.
• Healthcare experience preferred.

Skills

• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties. Strong written and verbal communications.
• Other Skills and Abilities: Ability to understand, read, write, and speak English. Articulates and embraces hospice philosophy.

Physical Demands and Work Environment: The demands of this role necessitate a team member to effectively perform essential functions. Adaptations can be made to accommodate team members with disabilities. Regular standing, walking, and manual dexterity are fundamental, along with the ability to lift and move objects up to 25 pounds. Visual acuity requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. This description provides a general overview and may vary by role and department, capturing the nuanced demands and conditions inherent to positions in our organization.

At Compassus, including all Compassus affiliates, diversity, equity, and inclusion are fundamental to our Pillars of Success. We are committed to creating a fair work environment where our team members feel welcomed, highly valued, and respected. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Build a Rewarding Career with Compassus
At Compassus, we care for our team members as much as we care for our patients and their families. Through our Care for Who I Am culture, we show compassion, respect, and appreciation for every individual. Embark on a career that cares for you while you care for others.

Your Career Journey Matters
We’re dedicated to helping you grow and succeed. Whether you’re pursuing leadership roles, specialized training, or exploring new career paths, we provide the tools and support you need to thrive.

The Compassus Advantage
•  Meaningful Work: Make an impact every day by honoring the quality of life of our patients, supporting them and their families with compassion, and creating moments that truly matter. 
• Career Development: Access leadership pathways, mentorship, and personalized professional development.
• Innovation Meets Compassion: Collaborate with a supportive team using the latest tools and technologies to deliver exceptional care.
• Enhanced Benefits: Enjoy competitive pay, flexible time off, tuition reimbursement, and wellness programs designed for your well-being.
• Recognition and Support: Be celebrated for your contributions through recognition programs that honor your dedication.
• A Culture of Belonging: Thrive in a culture where you can be your authentic self, valued for your unique contributions and supported in a community that embraces diversity and inclusion.

Ready to Join?
At Compassus, your career is more than a job—it’s an opportunity to make a lasting impact. Take the next step and join a team that empowers you to grow, innovate, and thrive.