Staffing / NPO Coordinator | Chase Field

Job Summary

Join the excitement of game days and events at the iconic Chase Field, home of the Arizona Diamondbacks! We’re looking for enthusiastic individuals to become part of our Concessions team and help deliver unforgettable experiences to our guests and employees.

• Manage and maintain accurate rosters for Concessions staff, temporary staffing agencies, and Non-Profit Organizations (NPO).
• Ensure all Levy team members, NPO Volunteers, and Temporary Staff are compliant with required food handler and alcohol certifications.
• Complete audits for NPO groups to ensure compliance with certification and background check requirements; escalate compliance issues to Director of Concessions and Human Resources.
• Participate in onboarding and training for new NPO volunteers throughout MLB Season.
• Send out monthly availability forms to Concessions team members, keep forms up to date.  
• Coordinate with management to create Staffing Matrix and assignments for each event/game.
• Oversee daily check-in processes for all Concessions employees, NPO groups, and temporary staff; including time-clock compliance, uniform compliance checks, and stand assignments.
• Conduct “bed checks” at all Concessions stands to verify the correct staff members and volunteers are assigned and on-site.
• Monitor attendance and staffing email inbox, responding to all inquiries and making necessary adjustments to assignments and schedules.
• Place temporary staffing orders and manage end-of-event Purchase Orders (PO).
• Be present on the floor during events to check staff placement, monitor attendance, and assist with schedule adjustments.
• Oversee key and radio sign-outs and ensure proper management of equipment.
• Assist with uniform distribution, laundry room duties, and locker room upkeep.
• Assist with Levy badge distribution and replacements, ensuring proper tracking and managing associated costs.
• Assist with event paperwork, stand set up, and inventory management as needed.
• Participate in mid-season audits for NPO groups to ensure continued compliance with regulations.
• Performs other duties as assigned.

Required Skills:

• Strong organizational skills; with the ability to prioritize and multi-task effectively.
• Excellent communication skills, both written and verbal.
• Ability to work in a fast-paced, team environment.
• Proficiency in Microsoft Suites; Word, Excel, and Outlook.
• Ability to operate point-of-sale systems and cash-handling experience.
• Ability to multi-task in a fast-paced environment.
• Knowledge of food safety regulations, best practices, and sanitation requirements.
• This position may require the following valid certifications; ServSafe Alcohol Certification, and Maricopa County approved Food Handler certification.
• Flexibility to work evenings, weekends, and holidays as required for stadium events.

Qualifications

• Previous experience in the restaurant and/or sports entertainment industry
• 1 years’ experience in Staffing role preferred.

Physical demands:

• Ability to stand and walk for prolonged periods, ranging 6-12 hours, during events or as required by operational demands.
• Frequent sedentary position while completing computer work.
• Must be able to perform physical tasks, including walking, standing, ascending/descending stairs, as necessary.
• Exposure to heat, steam, and cold temperatures within the kitchen environment.
• Ability to lift, push, pull, and carry up to 50 lbs.
• Ability to bend, stoop, and kneel as needed.

• Frequently required to use fingers and hands to type, enter data, or operate equipment