C
Customer Support Specialist
full-time•United States
About this role
<div class="content-intro"><h2>Hi, we’re CompanyCam.</h2>
<p>We’re a simple-to-use photo documentation and productivity app for contractors of all commercial and home services industries. Packed with intuitive functionality, CompanyCam facilitates unparalleled communication and accountability across a contractor’s entire business. We’re committed to providing a consumer-grade, game-changing experience that helps our users build trust within their company and with their customers.</p>
<p>But don’t let that corporate description fool you—the people behind our buttoned-up product are laid-back (but hardworking), genuine, and kickass, and you could be one of them! </p></div><h2>The Role</h2>
<p>Do you genuinely enjoy solving customer issues quickly and efficiently, delivering customer feedback to the right teams to enhance the product, and providing all-around top notch support? If you answered 'yes' to all three, you might be a good fit for our team! We're looking for a smart, self-motivated, empathetic, problem-solving <strong>Customer Support Specialist</strong> to join our Support team.</p>
<p>The CompanyCam Support team is scaling fast. We’re looking for people who can juggle multiple conversations at once while helping others and providing an effortless experience as a whole. If that sounds like something you could get into, read on.</p>
<p><strong>Location:</strong> Candidates must permanently and currently reside in the United States.</p>
<p> </p>
<h2><strong>What You'll Do</strong></h2>
<ul>
<li>Work with users over live chat, email, SMS messages, and Whatsapp.</li>
<li><strong>Offer solutions</strong> or workarounds for various questions or issues.</li>
<li><strong>Troubleshoot</strong> our product, the users' devices, and our partner integrations.</li>
<li><strong>Take customer feedback and document</strong> it for our product and engineering teams.</li>
<li><strong>Contribute</strong> to our self-serve documentation for our customer knowledge base.</li>
</ul>
<h2><strong>The Impact You'll Have</strong></h2>
<p><em><strong><span class="notion-enable-hover" data-token-index="0">At CompanyCam, your work makes a real impact.</span></strong><span class="notion-enable-hover" data-token-index="1"> Whether you're writing code, supporting customers, or designing experiences, your contributions directly shape the product we deliver and the people we serve. We're building something that helps real people solve real problems—and we believe that kind of work is best done by a team that reflects the world around us. </span></em><span class="notion-enable-hover" data-token-index="2"><em>I</em><strong><em>n this role, you’ll drive impact by:</em><br></strong></span></p>
<ul>
<li>Resolving customer issues efficiently across live chat, email, SMS, and WhatsApp to ensure a seamless and positive user experience.</li>
<li>Collaborating closely with product and engineering teams by capturing and communicating customer feedback that drives product improvements.</li>
<li>Enhancing the customer journey by contributing to external documentation to empower self service.</li>
<li>Supporting CompanyCam’s mission to simplify job site documentation by delivering empathetic, high-quality support that builds customer trust and loyalty.</li>
</ul>
<h2><strong>What You'll Bring</strong></h2>
<ul>
<li><strong>1+ years of</strong> <strong>experience in a customer-facing role</strong> (SaaS, technology, contact center, retail, food service, etc.).</li>
<li><strong>Technical savvy,</strong> with experience in troubleshooting techniques and best practices.</li>
<li><strong>Stellar communication skills,</strong> both verbal and written, but know it's equally important to listen and understand our customers.</li>
<li>Experience authoring tutorials and articles for <strong>public and internal knowledge bases,</strong> preferred.</li>
<li><strong>Experience working with different support platforms</strong> like Intercom, Help Scout, Zendesk, or Salesforce, preferred.</li>
<li><strong>Strong critical thinking skills</strong> with the ability to interpret and act on resources/information.</li>
<li>A <strong>continuous growth-mindset</strong>, with a focus on learning, embracing challenges, and continuously improving.</li>
<li>A <strong>knack for creativity and innovation</strong>, bringing fresh ideas to the table and solving complex problems.</li>
<li>A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving.</li>
<li>A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems.</li>
</ul>
<h2>Benefits & Compensation</h2>
<p>This is a salaried/hourly position at CompanyCam. Our starting salary range is <strong><span class="notion-enable-hover" data-token-index="1">$<span class="notion-enable-hover" data-token-index="0">44,000</span></span></strong><span class="notion-enable-hover" data-token-index="2"> per year </span>and is based on experience. We also offer meaningful equity and other <a href="https://companycam.com/careers#Benefits">benefits</a>.</p>
<p><em>CompanyCam is an equal-opportunity employer committed to respect, inclusion, and growth. We work hard, take responsibility, and support each other. Great ideas come from all backgrounds, and we carefully consider every applicant without regard to personal characteristics or traits. Even if your work experience doesn’t align perfectly, we encourage you to apply. What really matters to us is your potential, your passion, and your commitment to learning, innovation, and contributing meaningfully to our team.</em></p>
<p>For any accommodations or technical issues related to the online application or interview process, please email <a href="mailto:[email protected]">[email protected]</a> and we’ll respond promptly. Please do not include any medical or health information in your message.</p>
<p><strong>Note:</strong> Resumes sent to this email will <strong>not be reviewed or responded to</strong>. To be considered for a position, you must apply directly through our <a href="https://companycam.com/careers">careers page</a>.</p>
What you'll do
- The Customer Support Specialist will work with users over various communication channels to resolve issues and provide solutions. They will also document customer feedback and contribute to the knowledge base.
About CompanyCam
CompanyCam is a photo solution that gives you a fully organized photo feed for your business. Now you can see and manage your jobs from anywhere.
CompanyCam was created by contractors for contractors. We know the headache that comes with phone call after phone call trying to nail down plans and keep everyone on the same page. It’s frustrating and time consuming and if we don't have time for it, neither do you.
That’s why we created CompanyCam. You and your team can take unlimited photos—all of which are location and time-stamped, sent to the cloud, and stored securely—meaning you can access any project, anytime, anywhere.
You can’t be everywhere at once, but with CompanyCam you can see every photo your team takes the instant it’s taken. Whether you’re in the office, in your truck, or on the toilet—you can know exactly what’s getting done across your company.
Visit companycam.com for more information and pricing.
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Frequently Asked Questions
What does a Customer Support Specialist do at CompanyCam?
As a Customer Support Specialist at CompanyCam, you will: the Customer Support Specialist will work with users over various communication channels to resolve issues and provide solutions. They will also document customer feedback and contribute to the knowledge base..
Is the Customer Support Specialist position at CompanyCam remote?
The Customer Support Specialist position at CompanyCam is based in United States, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Support Specialist position at CompanyCam?
You can apply for the Customer Support Specialist position at CompanyCamdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.