Job Summary

The Phlebotomist Lead is responsible for coordinating the day-to-day operations of the phlebotomy team, including staffing, training, supply management, and quality monitoring. In addition to performing specimen collection procedures, the Phlebotomist Lead supports workflow efficiency, ensures compliance with laboratory protocols, and provides mentorship and oversight for phlebotomy staff and students. This role promotes safe, accurate, and timely patient care through effective leadership and communication within the laboratory.

Essential Functions

• Coordinates phlebotomy workflow and staffing assignments to ensure timely and accurate specimen collection for inpatient and outpatient services.
• Performs venipunctures, heel sticks, and finger sticks in accordance with established policies and procedures; demonstrates population-appropriate collection competencies.
• Serves as a resource for phlebotomy staff by providing technical guidance, coaching, and support in resolving procedural issues or patient concerns.
• Oversees onboarding and training for new hires and students, ensuring consistency in technique, safety, and compliance.
• Conducts and documents staff competency assessments and performance observations in accordance with regulatory and departmental standards.
• Maintains phlebotomy supplies, carts, and collection areas in an organized and clean condition; monitors inventory and places supply orders as needed.
• Monitors and analyzes collection turnaround times, proactively identifying and addressing process improvement opportunities.
• Accurately records specimen collection information in the Laboratory Information System (LIS), ensuring correct patient identification and timely data entry.
• Communicates phlebotomy-related concerns or operational issues to Laboratory leadership in a timely and appropriate manner.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Technical School completion of an accredited phlebotomy training program preferred
• 3-5 years of experience in phlebotomy required
• Prior experience in a lead, supervisory, or preceptor role preferred

Knowledge, Skills and Abilities

• Proficient in venipuncture, heel stick, and capillary collection techniques.
• Strong knowledge of laboratory safety, specimen handling, and infection control practices.
• Effective communication and leadership skills with the ability to mentor and coordinate staff.
• Familiarity with Laboratory Information Systems and basic computer proficiency.
• Ability to organize work, prioritize tasks, and maintain composure in a fast-paced clinical environment.
• Commitment to patient-centered service and professional conduct.

Licenses and Certifications

• CPT - Phlebotomy Technician Certification required