About this role
Join Community
Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.
Make a Difference
Lead the administration, development, and enhancement of the ServiceNow platform. Collaborate with cross‑functional teams to translate business needs into scalable solutions, ensure platform stability and quality, and provide expert guidance to users and technical team members.
Key Responsibilities:
- Platform & Technical Leadership
- Administer, develop, and optimize the ServiceNow platform following best practices.
- Provide senior-level technical leadership, mentorship, and architectural input.
- SPM Ownership
- Serve as the subject‑matter expert for ServiceNow SPM.
- Manage platform governance, configuration, executive dashboards, and capability roadmaps.
- Lead modernization initiatives and drive user adoption across the enterprise.
Review ServiceNow roadmap updates and provide executive recommendations.
Quality, Security & Governance
- Ensure platform integrity through audits, testing, and structured upgrade processes.
- Maintain compliance with security standards and enforce development governance.
Collaboration & Communication
- Partner with stakeholders to gather requirements and deliver solutions aligned with organizational goals.
- Provide clear documentation and support continuous platform improvements.
Problem Solving & Support
- Diagnose and resolve system issues using best practices.
- Maintain stable, scalable solutions across the enterprise.
Exceptional Skills and Qualifications
Applicants for this position should be able to collaborate with others in a team setting, have excellent communication skills, and a positive attitude toward problem-solving.
- Bachelor’s degree in Computer Science or related field required.
- Master’s degree preferred.
- Equivalent experience may be considered.
- 3+ years ServiceNow software development required.
- 2+ years ServiceNow SPM administration required.
- ServiceNow Administrator Certification preferred.
- Knowledge of ITIL or service management frameworks preferred.
Other facts
About Community Health Network
Community Health Network was created 60 years ago by our neighbors, for our neighbors. We've never forgotten that heritage. To this day, we're still locally based and locally controlled, and we're as closely tied to our communities as ever.
As a non-profit health system with more than 200 sites of care and affiliates throughout Central Indiana, Community’s full continuum of care integrates hundreds of physicians, specialty and acute care hospitals, surgery centers, home care services, MedChecks, behavioral health and employer health services.
At Community Health Network, we build teams that deliver exceptional care through empathy, communication, and collaboration. Caregivers play a vital role in our mission as they fulfill our PRIIDE values: Patients First. Relationships. Integrity. Inclusion. Diversity. Excellence.
Exceptional Care - For Everyone
We want to ensure that each patient, employee, physician, and volunteer feels welcomed, comfortable, and included in our environment at all times. We value different perspectives and welcome conversations about race, gender, religion, sexual orientation and culture. Because it takes everyone to build healthier communities. Our promise of Exceptional care. Simply delivered. means we strive to provide culturally-competent care that meets your individual needs.
What you'll do
- Lead the administration, development, and enhancement of the ServiceNow platform while collaborating with cross-functional teams. Ensure platform stability and quality, providing expert guidance to users and technical team members.
Ready to join Community Health Network?
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