About this role
Join Community
Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.
Make a Difference
As part of a self-directed site support team, The Desktop Support Technician will perform level 2 troubleshooting functions for help desk issues involving IT equipment on the customer’s desktop. You will ensure the assistance is prompt, friendly and effective. You will perform principal support functions to customers for Microsoft Office products and network-based applications such as email, calendar, groupware, electronic forms, etc. This position performs analysis and implementation of microcomputer-related projects and micro-computer portions of larger projects.
Exceptional Skills and Qualifications
Applicants for this position should be able to collaborate with others in a team setting, have excellent communication skills, and a positive attitude toward problem-solving.
- Associate degree in information technology preferred.
- Associate degree with three (3) years in customer service strongly preferred or two (2) years’ experience with technology hardware, software, and/or support and training position with High School Diploma or GED equivalent required.
- Strong interpersonal and customer service skills.
- Strong troubleshooting skills.
- Knowledge of technology and software in use at Community Health Network is preferred.
- Understanding of how devices participate in a network.
- This position will participate in an on-call rotation amongst the team.
- This position will require support of any Community Health Network site of care within the major support region and will require local travel.
Other facts
About Community Health Network
Community Health Network was created 60 years ago by our neighbors, for our neighbors. We've never forgotten that heritage. To this day, we're still locally based and locally controlled, and we're as closely tied to our communities as ever.
As a non-profit health system with more than 200 sites of care and affiliates throughout Central Indiana, Community’s full continuum of care integrates hundreds of physicians, specialty and acute care hospitals, surgery centers, home care services, MedChecks, behavioral health and employer health services.
At Community Health Network, we build teams that deliver exceptional care through empathy, communication, and collaboration. Caregivers play a vital role in our mission as they fulfill our PRIIDE values: Patients First. Relationships. Integrity. Inclusion. Diversity. Excellence.
Exceptional Care - For Everyone
We want to ensure that each patient, employee, physician, and volunteer feels welcomed, comfortable, and included in our environment at all times. We value different perspectives and welcome conversations about race, gender, religion, sexual orientation and culture. Because it takes everyone to build healthier communities. Our promise of Exceptional care. Simply delivered. means we strive to provide culturally-competent care that meets your individual needs.
What you'll do
- The Desktop Support Technician will perform level 2 troubleshooting for help desk issues involving IT equipment on the customer's desktop. This includes providing support for Microsoft Office products and network-based applications.
Ready to join Community Health Network?
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