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Front Desk Agent- The Sitio Boutique Property at Atlantic Park
full-time•Virginia Beach
About this role
YOUR NEXT DESTINATION AWAITS
Careers at Commonwealth Lodging
Top Notch Talent + World Class Hospitality
We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.
Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honest
General Responsibilities
- Serve as the first and last impression for all guests, providing warm, polished, and anticipatory service.
- Handle check-ins and check-outs, conduct personalized property tours, and communicate key details (amenities, policies, local recommendations).
- Maintain and update guest-facing systems (Cloudbeds, Whistle) with accuracy and care.
- Coordinate special requests and guest experiences such as surf lessons, picnics, or custom amenities.
- Respond promptly to guest inquiries, voicemails, and emails with a friendly and solution-oriented tone.
- Update and maintain detailed guest logs including the Daily Guest List, Reserved On reports, and ADS (Arrival & Departure Summary).
- Support room inspections, room assignments, and readiness coordination with Housekeeping.
- Process guest charges, issue folios, collect deposits, and maintain accurate financial records.
- Execute AM/PM checklist tasks with attention to detail and pride in presentation.
- Maintain cleanliness and organization of the front desk, lobby, library, boutique, and common areas.
- Prepare pre-arrival communications, welcome cards, surf reports, and other thoughtful
Physical Requirements:
- Must be able to bend, stoop, squat and stretch to fulfill tasks
- Must be able to lift, push, and pull up to 25lbs. on a regular and continuing basis
- Must be able walk, stand and exert well placed mobility for up to eight (8) hours
- Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity
What you'll do
- The Front Desk Agent serves as the first and last impression for guests, providing warm and anticipatory service. Responsibilities include handling check-ins and check-outs, coordinating guest experiences, and maintaining guest-facing systems.
About CommonWealth Lodging Management LLC
Commonwealth Lodging is a mid-Atlantic based hospitality management and consulting firm. The company has significant experience in the management of nationally franchised hotel assets with a strong background in hotel operations, franchise relations, development, and hotel finance.
The Commonwealth Lodging executive team draws on experience as successful owners and operators to deliver solutions and results. We approach both management and consulting engagements from the perspective of experienced owners who are conscientious about taking care of the guests, growing returns, and asset values.
Ready to join CommonWealth Lodging Management LLC?
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Frequently Asked Questions
What does a Front Desk Agent- The Sitio Boutique Property at Atlantic Park do at CommonWealth Lodging Management LLC?
As a Front Desk Agent- The Sitio Boutique Property at Atlantic Park at CommonWealth Lodging Management LLC, you will: the Front Desk Agent serves as the first and last impression for guests, providing warm and anticipatory service. Responsibilities include handling check-ins and check-outs, coordinating guest experiences, and maintaining guest-facing systems..
Is the Front Desk Agent- The Sitio Boutique Property at Atlantic Park position at CommonWealth Lodging Management LLC remote?
The Front Desk Agent- The Sitio Boutique Property at Atlantic Park position at CommonWealth Lodging Management LLC is based in Virginia Beach, Virginia, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Front Desk Agent- The Sitio Boutique Property at Atlantic Park position at CommonWealth Lodging Management LLC?
You can apply for the Front Desk Agent- The Sitio Boutique Property at Atlantic Park position at CommonWealth Lodging Management LLCdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.