Receptionist - The University Club of St. Paul
OTHER•Saint Paul
About this role
Job Title: Receptionist
Location: University Club of St. Paul
Department: Front Desk / Member Services
Reports To: Club Management
Position Summary: The Receptionist serves as the primary point of contact for members, guests, and visitors at the University Club of St. Paul. This role is responsible for delivering exceptional member service, managing front desk and reception operations, and supporting membership, dining, and event-related activities in a professional private club environment.
Key Responsibilities:
Member & Guest Services
- Greeting all members and guests professionally upon entry to and exit from the University Club
- Answer member questions and address concerns promptly and courteously
- Assist with reservation and logistical inquiries related to the Davidson Hotel
- Maintain a friendly, welcoming, and professional presence at all times
Front Desk & Administrative Duties
- Answer and manage incoming phone calls and front desk inquiries
- Monitor and respond to all emails sent to the receptionist email account in a timely manner
- Complete and send Letters of Introduction for members and reciprocal clubs promptly
- Schedule, update, and follow up on University Club restaurant reservations
- Communicate and coordinate large reservations or special seating requests with the Front of House (FOH) Manager
- Sort, distribute, and deliver incoming mail and packages
Facility & Member Space Oversight
- Maintain the cleanliness and organization of the front desk area
- Ensure cleanliness of all first-floor member spaces, including the Fireside Room, Terrace, and Summit
- Ensure coffee, tea, and water stations in the Fireside Room are continuously stocked
- Ensure lobby music is playing during operating hours and turned off in designated rooms for events as needed
Opening, Closing & Operational Support
- Open the club in the morning and close and secure the University Club building at night, depending on shift assignment
- Assist the Events and Membership departments with additional tasks as needed
- Perform additional duties and responsibilities as assigned by management
Front Desk Qualities & Qualifications
- Excellent time management and organizational skills
- Strong verbal and written communication skills
- Friendly, personable, and professional demeanor when interacting with members and guests
- Well-organized with strong attention to detail
- Dresses appropriately and maintains a professional appearance
- Ability to multitask and work effectively in a fast-paced, member-focused environment
- Prior experience in hospitality, reception, or customer service preferred
Work Environment
This position operates in a professional private club setting and may require standing, walking, and interacting with members for extended periods. Shifts may include mornings, evenings, weekends, and holidays.
Equal Opportunity Statement
The University Club of St. Paul is an equal opportunity employer and is committed to creating an inclusive and welcoming workplace.
What you'll do
- The Receptionist serves as the primary point of contact for members, guests, and visitors, delivering exceptional member service and managing front desk operations. Responsibilities include greeting members, answering inquiries, and maintaining the cleanliness of member spaces.
About Commonwealth Companies
Since our founding in 2001, it has been The Commonwealth Companies’ mission to open doors to opportunity by developing, designing, and constructing world-class products for communities, families, and partners.
The Commonwealth Companies’ team consists of highly experienced developers, architectural designers, and construction professionals. This uniquely integrated structure enables more experience and resources for team collaboration, problem-solving, and support throughout all phases of our projects.
We are committed to working in tandem with our partners, neighborhood leaders, and state and local organizations and governments to design and construct, and manage projects in the most efficient way possible. We have a successful track record of meeting or exceeding the goals of our clients and take great pride in ensuring that each project is delivered on time, on budget, and with attention to detail.
Proud to be ranked the 12th largest affordable housing developer in the U.S. (Affordable Housing Finance, 2020), and Best Affordable Housing Developer - US (Build Review, 2020).
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Frequently Asked Questions
What does a Receptionist - The University Club of St. Paul do at Commonwealth Companies?
As a Receptionist - The University Club of St. Paul at Commonwealth Companies, you will: the Receptionist serves as the primary point of contact for members, guests, and visitors, delivering exceptional member service and managing front desk operations. Responsibilities include greeting members, answering inquiries, and maintaining the cleanliness of member spaces..
Is the Receptionist - The University Club of St. Paul position at Commonwealth Companies remote?
The Receptionist - The University Club of St. Paul position at Commonwealth Companies is based in Saint Paul, Minnesota, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Receptionist - The University Club of St. Paul position at Commonwealth Companies?
You can apply for the Receptionist - The University Club of St. Paul position at Commonwealth Companiesdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.