About this role
Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:
- Monday - Friday 9.30am-4.30pm (30 hours per week)
Please note, you’ll be required to travel between the Waverley Gardens, Bentleigh, Clayton & Springvale branches to support multiple branches within the South East Area.
Do work that matters
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.
What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.
See yourself in our team
As the Customer Banking Specialist in our Springvale you’ll:
Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
Support customers with enquiries, maintenance on accounts and process applications for credit products
Complete Financial Health Checks to assess customers’ financial needs and identify any changes
Educate and demonstrate of our in-branch technology and digital banking options to customers
Problem solve and provide effective solutions whilst championing our processes, procedures, driving our risk-adverse culture
We’re interested in hearing from people who have
Experience in delivering exceptional customer service ideally in financial services, retail or hospitality
Excellent communication skills & the ability to articulate financial terms in a clear way
The ability to ask questions, find solutions, act with integrity and place the customer at the centre of everything you do
Ability to work in retail environment that’s busy and commercially driven
A genuine interest in building a career with CommBank
With us, you’ll help customers make informed financial decisions to achieve their goals.
If this role matches your experience and career goals, apply today!
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Other facts
About Commonwealth Bank
Australia’s leading provider of financial services including retail, premium, business and institutional banking, funds management, superannuation, insurance, investment and sharebroking products and services.
We are a business with more than 800,000 shareholders and over 52,000 employees. We offer a full range of financial services to help all Australians build and manage their finances.
Connect with us, we'd like to hear from you:
facebook.com/commonwealthbank
twitter.com/commbank
youtube.com/commbank
youtube.com/commbankbusiness
instagram.com/commbank
Our Community Guidelines can be found at:
https://www.commbank.com.au/support/social-networks.html
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What you'll do
- As a Customer Banking Specialist, you will engage with customers to assess their banking needs and provide support for various banking products. You will also educate customers on digital banking options and ensure compliance with banking procedures.
Ready to join Commonwealth Bank?
Take the next step in your career journey