CB
Relationship Banker
full-time•Santa Monica
About this role
What we can offer you:
- Career Growth -- promotional opportunities
- Incentive program based on performance
- Paid Time Off (PTO)
- Paid Holidays for Full Time/Part Time Employees
- Health, Dental, Vision, 401k match and Life Insurance
- Employee Assistance Program
- Tuition Assistance Program (Full Time)
- Financial Coaching and Benefit Guidance
- Floating Cultural Holiday
- Family Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services)
- Retirement Plan
The Relationship Banker is responsible for contributing to the overall success of a Retail Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers. The responsibilities will include conducting marketing activities to uncover customer needs, provide solutions leading to revenue growth in loans, deposits, and noninterest income, delivering a customer centric experience, maintaining disciplined operational objectives; all while striving for excellence in execution of the mentioned areas.
This position will support Banking Centers within the District. May require working occasional Saturdays.
Position Responsibilities:
Position Responsibilities:
Marketing Activities:
- Execute the proactive marketing activities for the attraction, retention, and expansion of customers.
- Complete assigned daily planning activities.
- Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer questions, e.g., how-to use products and services and follows-up on a timely basis.
- Act as a digital ambassador to transition customers to digital solutions.
- Initiate quality financial wellness conversations to add value to customers relationships.
- Support consumer portfolio management efforts to retain, expand and increase the number of portfolio customers in the banking center.
- Assist in community awareness events to increase bank outreach and foster new business relationships.
- Effective utilization of converge for customer relationship management.
Operational Risk:
- Ensure compliance with applicable federal, state, and local laws and regulations, and Comerica's policies and procedures.
- Ensure compliance and completion of necessary compliance related training.
- Impact the operational and risk activities and related results for the RB role within the Banking Center.
- Adhere to all Banking Center Risk Assessment and Compliance Standards.
- Control and mitigate losses by following policies and procedures.
Customer Experience Management:
- Actively engage in Banker Readiness by developing an in-depth knowledge of consumer and small business products and services.
- Lead and oversee banking center activities in the absence of Banking Manager.
- Consistently assess needs and add value to customers and prospects.
- Educate and fulfill customer requests, routine and complex.
- Resolve customer complaints.
- Maintain and add value to deepen existing relationships.
- Impact the customer experience by following defined customer experience guidelines and other customer experience behaviors and feedback as needed.
- Must successfully complete Comerica Platform Training Program.
- Provide remarkable customer service through all customer interaction, opening new accounts, problem resolution, telephone answering, safe deposit access, etc.
- Perform routine Teller transactions as needed.
- Maintain customer confidence and protects bank operations by keeping information confidential.
Partnership:
- Consistently impact the efforts that improve Banking Center Collaboration.
- Identify opportunities to add value to customers by introducing them to partners.
What you'll do
- The Relationship Banker is responsible for contributing to the success of Retail Banking Centers by being a trusted resource for customers and conducting marketing activities to uncover customer needs. Responsibilities include delivering a customer-centric experience, maintaining operational objectives, and supporting revenue growth in loans and deposits.
About Comerica Bank
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, strategically aligned by the Business Bank, the Retail Bank, and Wealth Management. The Business Bank provides companies of all sizes with an array of credit and non-credit financial products and services. The Retail Bank delivers personalized financial products and services to consumers. Wealth Management serves the needs of high net worth clients and institutions.
Comerica’s approximately 8,000 colleagues focus on relationships, and helping people and businesses be successful. Comerica operates in seven of the 10 largest U.S. cities, with more than 430 banking centers in its primary markets of Texas, Arizona, California, Florida and Michigan. Select businesses operate in several other states, as well as in Canada and Mexico. Comerica is among the 25 largest U.S. banking companies.
Visit Comerica's Facebook page at facebook.com/Comerica or on Twitter at @ComericaBank for more information on how Comerica is making a positive difference in the communities it serves.
To learn more about Comerica’s products, services and career opportunities, visit Comerica.com.
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Frequently Asked Questions
What does a Relationship Banker do at Comerica Bank?
As a Relationship Banker at Comerica Bank, you will: the Relationship Banker is responsible for contributing to the success of Retail Banking Centers by being a trusted resource for customers and conducting marketing activities to uncover customer needs. Responsibilities include delivering a customer-centric experience, maintaining operational objectives, and supporting revenue growth in loans and deposits..
Is the Relationship Banker position at Comerica Bank remote?
The Relationship Banker position at Comerica Bank is based in Santa Monica, California, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Relationship Banker position at Comerica Bank?
You can apply for the Relationship Banker position at Comerica Bankdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.