CB
Bank Manager
full-time•West Lake Hills
About this role
The Bank Manager is responsible for the overall leadership, management, and success of a Retail Banking Center(s). This is accomplished by ensuring banker readiness of all Relationship Bankers, conducting, and leading growth, contributing to a successful customer centric experience, and proactively managing operational risk activities while striving for excellence in execution in each of the mentioned areas. The Bank Manager will also provide transformational leadership in all areas.
This position's work schedule involves occasional evenings/Saturdays and temporarily working at other assigned banking center locations based on staffing needs.
This position's work schedule involves occasional evenings/Saturdays and temporarily working at other assigned banking center locations based on staffing needs.
Position Responsibilities:
Leadership Activities:
Lead, coach, evaluate, execute, and impact the proactive leadership activities for the attraction, expansion, and retention of customers. Develop banking center plans to determine, coordinate and execute growth activities by aligning weekly goals with sales and operations activities. Deliver daily coaching and evaluations for effective execution. Provide effective new consumer onboarding and engagement by routinely strengthening new and current customer relationships, introducing new and existing customers to Comerica's products and services, and addressing customer questions. Responsible for the acquisition of consumer business through the effective use of leadership activities. Participate in community involvement activities to increase bank outreach and foster new business client relationships at the banking center. Identify opportunities to introduce customers to partners at appropriate moments. Encourage referrals from client relationships and COI's.
Talent Leadership:
Develop and manage a high-performing team. Directly manage the day-to-day Human Resources processes for employees, including selection, training, performance management, disciplinary actions, individual career development, recognition, and retention.
Operational Risk:
Accountable for the compliance with applicable federal, state, and local laws and regulations; and Comerica policies and procedures. Recommend corrections when necessary. Ensure completion of necessary compliance related training for the colleagues at their banking center(s). Lead, coach, evaluate, and impact the overall management evaluation of operational and risk activities, and results within the Banking Center. Approve transactions within authorities. Manage the execution of opening/closing procedures.
Customer Experience:
Lead, manage and coach team to be able to assess customer and prospect needs and offer appropriate solutions. Ensure all colleagues, demonstrate the knowledge and skills to execute on customer needs. Proactively seeks to learn about new products, services, technologies, and customer service tactics; teaches others. Educate and fulfill customer requests, routine and complex. Resolve complex customer complaints. Impact the customer experience by leading, managing, and coaching colleagues using the defined customer experience guidelines.
Partnership Activities:
Lead, coach, evaluate, and impact the overall management of colleague efforts involving Banking Center Collaboration, i.e., referrals and closed business and the activities that support partnerships. Partner with defined Small Business Banker to grow business revenue and business customer experience. Proactively identify opportunities to introduce customers to partners.
What you'll do
- The Bank Manager is responsible for leading and managing a Retail Banking Center, ensuring banker readiness, customer experience, and operational risk management. This includes coaching staff, developing growth strategies, and ensuring compliance with regulations.
About Comerica Bank
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, strategically aligned by the Business Bank, the Retail Bank, and Wealth Management. The Business Bank provides companies of all sizes with an array of credit and non-credit financial products and services. The Retail Bank delivers personalized financial products and services to consumers. Wealth Management serves the needs of high net worth clients and institutions.
Comerica’s approximately 8,000 colleagues focus on relationships, and helping people and businesses be successful. Comerica operates in seven of the 10 largest U.S. cities, with more than 430 banking centers in its primary markets of Texas, Arizona, California, Florida and Michigan. Select businesses operate in several other states, as well as in Canada and Mexico. Comerica is among the 25 largest U.S. banking companies.
Visit Comerica's Facebook page at facebook.com/Comerica or on Twitter at @ComericaBank for more information on how Comerica is making a positive difference in the communities it serves.
To learn more about Comerica’s products, services and career opportunities, visit Comerica.com.
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Frequently Asked Questions
What does a Bank Manager do at Comerica Bank?
As a Bank Manager at Comerica Bank, you will: the Bank Manager is responsible for leading and managing a Retail Banking Center, ensuring banker readiness, customer experience, and operational risk management. This includes coaching staff, developing growth strategies, and ensuring compliance with regulations..
Is the Bank Manager position at Comerica Bank remote?
The Bank Manager position at Comerica Bank is based in West Lake Hills, Texas, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Bank Manager position at Comerica Bank?
You can apply for the Bank Manager position at Comerica Bankdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.