The successful candidate will be responsible for managing a high-volume workload within a fast-paced and dynamic operational environment. This role requires exceptional organizational skills, attention to detail, and the ability to prioritize tasks effectively while maintaining accuracy and efficiency under pressure.

Responsible for providing safe and reliable designs for overhead and underground service for single phase and three phase commercial, industrial and residential customers. These responsibilities include managing the design processes required to provide service per customer service application requirements. The supervisor must work closely with other internal work groups (Work Management, ESO, Construction and Maintenance. New Business Supervisors also provide financial oversight and assist Manager in developing budgeting forecasts Position may be required to work extended hours for coverage during storms or other energy delivery emergencies.

• Provide leadership and direction for the New Business management & bargaining unit employees. (25%)
• Supervise technical and clerical employees within the Regions and the Customer Request Group to ensure adherence to company standards, policies and procedures by members of the work group. Enforce all applicable company, city, state and federal safety rules and regulations. (20%)
• Establish and manage the customer interaction to ensure that the New Business employees are focused on the customers' needs and are delivering customer focused service. (15%)
• Provide input for the preparation of budgets and implement corrective measures as required. Participate in related New Business meetings and conference calls. Monitor performance of all key indicators. (15%)
• Supervise employee performance by setting standards, monitoring workload, and auditing job quality to ensure the organizational goals are met. Coach individuals for continued quality and improved performance. (15%)
• Identify training needs within the work group, job specific and cyclic, and schedule appropriate instruction. (5%)
• Serve as a lead role in promoting safety by conducting office and field safety audits and participate in a SRP role. (5%)

JOB SCOPE

• Major responsibilities include supervising the administration of engineering and design of all single-phase and 3 phase commercial, industrial and residential service requests. These activities include line extensions, service connections, relocations, temporary services, make ready, demolitions, and customer inquiries.
• Supervise a staff of 12-15 bargaining unit employees comprised of General Service Reps., Service Reps., Construction Order Clerks, New Construction Reps, City of Chicago Inspectors and management employees.
• Interface with manger to determine Work Plan and discuss resource and workload issues. Provide performance updates and process improvements.
• Responsible for the New Business Regional expenditures of approximately $3 to $5 million and $1 to $3 million in CIAC collection.
• Responsible for proper application of rate policies and company standards by supervised personnel and adopt best practices for the supervision of customer requests.
• Interface with Work Management, Construction and Maintenance, Standards, Distribution Pricing, and Real Estate to build consensus in work practices and achieve improved customer satisfaction.
• Interface with Field & Meter Services to ensure timely meter installation in support customer satisfaction and Revenue Management.

• 4-7 years internal utility company experience (e.g., ComEd, PECO), or equivalent external experience
• 2-3 years internal supervisory experience (e.g., ComEd, PECO, BSC, ExGen), or receive acceptable rating on Supervisory Assessment
• Ability to work independently and as a team member, including the ability to handle conflicting priorities in a multi-tasking environment.
• Strong interpersonal, problem solving, motivational, negotiation, time management, and oral/written communication skills are required.
• Ability to create effective working relationships with employees, customers, other departments, and outside agencies.
• Knowledge of company safety, rate and various operating policies and procedures.
• Ability to solve technical problems and to have a working knowledge of computers and desktop applications, with emphasis on basic knowledge of CIMS, Passport and TED.
• Knowledge of the Work Management process.
• Demonstrated ability to build consensus, establish trust, communicate effectively and foster culture change.
• Working Knowledge of the design, construction and operation of the distribution system.

Bachelor's degree or graduate level work in Engineering, Business Administration or related field.