Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

The Senior Business Analyst for Innovation & Analytics serves as a strategic partner to business and technical leaders, driving identification, design, and implementation of AI powered solutions and innovative products across the organization. This role requires deep analytical skills, strong business process expertise, strength in senior stakeholder conversations and presentations, and an understanding of AI capabilities. The Senior Business Analyst leads complex discovery efforts, shapes solution approaches, and ensures AI/innovative products deliver measurable business value.

Job Description

Core Responsibilities

• Lead strategic assessments to identify high‑impact AI and innovation opportunities across the business.
• Develop business cases, measurement, and prioritization frameworks to guide investment and road mapping decisions.
• Translate sophisticated business needs into clear functional and technical requirements.
• Strong cross-functional partner management, partnering across teams (ex. technical teams/engineers, sales operations, enablement, measurement/data analysis, and marketing) to design and deliver on scalable AI/innovative solutions.
• Design and deliver on pilots to test the validity of AI/innovative tooling and recommend expansion criteria/planning.
• Advise on metrics, measurement, and dashboards for reporting to track AI performance, business impact, adoption metrics, and operational health.
• Maintain detailed documentation including requirements, process maps, decision logs, and risk assessments.
• Develop training documentation, process changes, and enablement materials for end users. Lead workshops, demos, and pilot programs to drive adoption and gather feedback.
• Serve as a trusted advisor to senior stakeholders, providing guidance on strategy, capability development, and roadmap execution updates.
• Provide communication/touch points to senior leadership on innovation updates and planning.
• Build, execution, and delivery of multiple tooling launches through prioritization and project management.
• Recommended 5-8 years of experience, inclusive of AI tooling expertise.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Ideation, Innovation, Strategic Objectives

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

5-7 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.