CS
Textbook Assistant
full-time•Columbus
About this role
Compensation Type: HourlyThe Textbook Department Assistant supports the Web Coordinator and fulfillment of online orders and assumes the online order process in absence of the Web Coordinator. This role assists with Inclusive Access and other affordability initiatives. This position provides exceptional customer service to assist students, employees, and guests of the College.Full time40
Compensation: $15.00
Job Summary
Web Fulfillment Support
- Supports the Web Coordinator and fulfillment of online orders. Completes orders and daily accounting information to record web sales. Assumes the online order process in absence of the Web Coordinator.
Inventory Support
- Ensures textbooks and products are fully stocked and retail floor is clean. Supports textbook adoption, orders required course materials, completes receiving and returns. Ensures shelves are labeled accurately each semester. Supports textbook returns each semester. Verifies return eligibility, packages returns, and ships as necessary. Supports textbook adoption, orders required course materials, and completes receiving. Participates in store inventory and cycle counts.
Customer Service
- Responds to customer inquiries and phone calls. Provides customer support on a daily basis and operates a register. Assists with Inclusive Access and other affordability initiatives. Maintains working knowledge of Bookstore practices. Uses knowledge base to make responsible judgement calls on the sales floor on a situational basis. Provides cross-functional support with a variety of Bookstore projects or in other areas, as directed.
Culture of Respect
- Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.
Minimum Qualifications
- High School Diploma or GED
- Two (2) years of customer service or retail experience.
- Associated Degree Preferred
Full Time/Part Time:
Union (If Applicable):
Scheduled Hours:
Additional Information
In order to ensure your application is complete, you must complete the following:
Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.
Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.
If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.
Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.
What you'll do
- The Textbook Department Assistant supports the Web Coordinator with online order fulfillment, assuming the process when the coordinator is absent, and assists with affordability initiatives. This role also ensures textbooks and products are stocked, manages textbook adoptions, handles receiving and returns, and provides daily customer service.
About Columbus State Community College
“America’s SBDC network is a partnership that includes the U.S. Congress, SBA, the private sector, and the colleges, universities and state governments that manage SBDCs across the nation.”
The Ohio Small Business Development Centers at Columbus State Community College (SBDC) a public / private partnership supported in part by the U.S. Small Business Administration, Ohio Development Services Agency, Columbus State Community College, the City of Columbus and other local partners.
Services provided by the Ohio SBDC include no-cost, one-on-one business management and technical assistance advising by Certified Business Advisors and no to low cost training for entrepreneurs and small business owners.
Areas of Expertise Include (not all inclusive):
- Access to capital
- Cash flow
- Taxes
- Business asset valuation
- Strategic marketing
- Sales coaching
- Government contracts
- Operations
- Management
- HR & hiring
- Exporting
- Inventory control
- Minority & Veterans business issues
For more information contacts us at https://sbdccolumbus.com/contact-us/
Ready to join Columbus State Community College?
Take the next step in your career journey
Frequently Asked Questions
What does a Textbook Assistant do at Columbus State Community College?
As a Textbook Assistant at Columbus State Community College, you will: the Textbook Department Assistant supports the Web Coordinator with online order fulfillment, assuming the process when the coordinator is absent, and assists with affordability initiatives. This role also ensures textbooks and products are stocked, manages textbook adoptions, handles receiving and returns, and provides daily customer service..
Is the Textbook Assistant position at Columbus State Community College remote?
The Textbook Assistant position at Columbus State Community College is based in Columbus, Ohio, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Textbook Assistant position at Columbus State Community College?
You can apply for the Textbook Assistant position at Columbus State Community Collegedirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.