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Student Experience Specialist
full-timeMinneapolis$0k - $0k

Summary

Location

Minneapolis

Salary

$0k - $0k

Type

full-time

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About this role


Student Experience Specialist

Join the CST Team 

At Collaborative Student Transportation (CST), we know how important the first few months of school are—for students, families, and the teams behind the scenes. That’s why we’re looking for support to help us during our busiest seasons and beyond. If you’re highly organized, customer-focused, and ready to jump in and help students get to school safely and on time, we’d love to have you join us.


This is a remote role with flexible part-time or full-time hours.


What You’ll Do

As a Student Experience Specialist, you’ll provide vital front-line support to students, families, schools, and districts. You’ll respond to inquiries, manage daily communication tools, and keep transportation requests moving smoothly. From handling emails and calls to assisting in emergency situations, you’ll be a key part of CST’s mission to provide safe, efficient, and student-centered service.


Responsibilities

  • Communication & Customer Support
    • Respond to emails, phone calls, and Slack messages in a timely, professional manner
    • Provide helpful and compassionate support to students, families, schools, and district partners
    • Escalate serious issues to Leads and Managers as needed
    • Monitor and respond to emails in the shared transportation inbox
    • Keep inboxes clear—aiming for zero by end of day
    • Collaborate with team members to resolve service concerns quickly and thoughtfully
  • Operational Execution
    • Follow daily task checklists and CST processes with accuracy
    • Manage and delegate shared inbox tasks
    • Complete and update assigned tasks in Asana
    • Report 3-day no-shows and execute radio checks as needed
    • Move new requests, changes, and cancellations to the correct routing boards
    • Support accident reporting and emergency identification
    • Proactively communicate when email or Slack backlogs occur
  • Professionalism & Teamwork
    • Build strong relationships with district staff, contractors, and school personnel
    • Keep Leads and Managers informed of important or unusual updates
    • Perform additional related duties as assigned


Who You Are

  • Organized, dependable, and detail-oriented
  • A confident communicator who can manage both urgent situations and routine updates
  • Experienced in customer service and comfortable with remote work tools (email, Slack, etc.)
  • Able to work independently while staying connected to a remote team
  • Reliable and ready to support students during a busy time of year
  • Bilingual preferred


Education & Qualifications

  • Strong written and verbal communication skills
  • Excellent time management and inbox organization skills
  • Previous experience in customer-facing roles preferred
  • Must have access to a reliable computer and internet
    • Technology is not provided for this role
  • Must successfully complete a background and reference check


Compensation & Benefits

  • Pay Range: $18-20 per hour (based on experience)
  • Type: Full-time or part-time schedule available
  • Schedule: 
    • Monday – Friday only
    • Morning, day, or evening shifts available 
    • No weekends
    • 4 – 8-hour shift
  • Location: Remote


We’re Student-Centered

At CST, we come together from all kinds of backgrounds, but what unites us is our commitment to students. If you’re looking to make an impact during a critical time of year, and you’re passionate about creating positive experiences for others, we hope you’ll apply.



Location

Minneapolis, Minnesota (Remote)


Department

Student Experience


Employment Type

Full-Time


Compensation

$18-$20


Other facts

Tech stack
Customer Support,Communication,Organization,Dependability,Detail-Oriented,Time Management,Inbox Management,Remote Work Tools,Independent Work,Problem Solving,Escalation Management,Task Management,Process Adherence,Teamwork,Professionalism,Customer Facing

About Colorfuel

Collaborative Student Transportation provides student transportation for at risk youth around the United States specializing in alternative transportation solutions.

Through our collaborative transportation model, we partner with schools and transportation providers to create cost sharing opportunities to help drive down costs to keep educational dollars in the classroom.

Team size: 51-200 employees
Website: drivecst.org
LinkedIn: Visit
Industry: Transportation Programs
Founding Year: 2018

What you'll do

  • The specialist will provide front-line support to students, families, schools, and districts by responding to inquiries via email, phone, and Slack, and ensuring transportation requests are managed smoothly. Key duties include monitoring shared inboxes, executing daily operational tasks, and supporting accident reporting and emergency identification.

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Frequently Asked Questions

What does Colorfuel pay for a Student Experience Specialist?

Colorfuel offers a competitive compensation package for the Student Experience Specialist role. The salary range is USD 0k - 0k per year. Apply through Clera to learn more about the full compensation details.

What does a Student Experience Specialist do at Colorfuel?

As a Student Experience Specialist at Colorfuel, you will: the specialist will provide front-line support to students, families, schools, and districts by responding to inquiries via email, phone, and Slack, and ensuring transportation requests are managed smoothly. Key duties include monitoring shared inboxes, executing daily operational tasks, and supporting accident reporting and emergency identification..

Why join Colorfuel as a Student Experience Specialist?

Colorfuel is a leading Transportation Programs company. The Student Experience Specialist role offers competitive compensation.

Is the Student Experience Specialist position at Colorfuel remote?

The Student Experience Specialist position at Colorfuel is based in Minneapolis, Minnesota, United States. Contact the company through Clera for specific work arrangement details.

How do I apply for the Student Experience Specialist position at Colorfuel?

You can apply for the Student Experience Specialist position at Colorfuel directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Colorfuel on their website.