About this role
From small everyday moments among the team to larger-scale changes unique to a business like ours, as a Leader, you’ll see the impact of your work connecting to customers and the communities we serve. Whether you’re in a store, distribution centre, manufacturing site or on the road, you’ll play an important part in how we achieve our purpose of helping Australians eat and live better every day.
About the Role
Reporting to the Store Manager, you’ll have full accountability for the day-to-day running of the customer service department and front of store operations. With responsibility for our checkouts and customer service desk, you’ll take pride in contributing to a store which is exceptionally presented, welcoming and engaging for our customers, team members and local community.
About you and your skills
- Previous experience working in a fast-paced customer facing environment
- Proven leadership experience as you’ll need to lead, coach and develop your team to meet sales targets, cost control and rostering requirements
- To maintain excellent service standards, keeping the checkout area clean and safe for our team and customers
- To drive a one team culture which puts our team members health, safety and wellbeing first
- To be customer obsessed and continually seek to better understand our diverse customers to ensure we’re always provide an outstanding shopping experience
What’s in it for you?
- More cash staying in your pocket: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
- Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
- Structured and long term learning pathway: Comprehensive induction, management and people leadership training provided so you can thrive in this role and whatever is next.
- Novated car leases: Looking for a new car? We provide access to novated leasing for eligible team members.
- Investment in your future: Become a part-owner of the Coles Group. Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
- Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
About the recruitment process
We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email [email protected]
Job ID: 177092
Employment Type: Full time
Other facts
About Coles Group
Coles is one of Australia’s leading retailers, with an extensive footprint of over 1,800 retail outlets nationally. We employ more than 115,000 team members, engage with more than 8,000 suppliers, and we welcome millions of customers through our store network and digital platforms every week.
We are one of Australia’s largest employers and our workforce includes in store, corporate, manufacturing, distribution, and fulfilment. Our team members reflect the diverse communities in which we operate and we strive to make Coles a great place to work.
• Our vision is to become the most trusted retailer in Australia and grow long-term shareholder value.
• Our purpose is Helping Australians eat and live better every day.
• Our priority is to provide leading food, drink, and home solutions that are delicious, sustainable, and healthy for our customers every day, both in-store and online.
What you'll do
- You will be accountable for the day-to-day running of the customer service department and front of store operations. This includes managing checkouts and the customer service desk to ensure a welcoming environment for customers and team members.
Ready to join Coles Group?
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