Technical Writer

Cohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas’ enterprise data protection business, the company’s solutions secure and protect data on-premises, in the cloud, and at the edge. Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe.  

We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design , and our culture. 

Want to join the leader in AI-powered data security? 

We are looking for a Technical Writer with strong information development, content design, and editorial skills. You will join our Content Experience team to set up, configure, validate, and develop content for our best-in-class AI-powered data security and management solutions that are powering the market adoption and growth of our revolutionary Software-defined and SaaS offerings. Your skills will be essential to accelerate and expand our rapidly growing business.

HOW YOU’LL SPEND YOUR TIME HERE

• Create and continually improve world-class product documentation for software, hardware, cloud, and developer tools.

• Deliver an exceptional Out of the Box Experience (OOBE) for customers through UX content design, product tours, in-app help, and product documentation.

• Act as the “first customer” for Cohesity products and features to ensure that your technical content provides the very best user experience.

• Develop intent-based and topic-based technical content that can be consumed by LLMs and end users.

• Write user-friendly technical content that explains complex information clearly, concisely, and without jargon.

• Prioritize multiple requirements and tasks in a constantly changing and fast-paced environment.

• Manage the complete life cycle of production, publication, and technical information.

• Acknowledge and address documentation feedback from internal and external customers to deliver complete, accurate, and usable content.

WE’D LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING

• Exceptional Writer: Proven experience in both business-to-business and consumer content, with a portfolio that demonstrates clean, compelling, and conversational writing.

• Customer Empathy: Ability to research and develop customer-focused content, with a deep understanding of audience needs and interests.

• Collaboration: You collaborate effectively with cross-functional teams, share knowledge openly, and contribute to a positive and productive team environment. You understand that great documentation is a team effort and actively support your peers to achieve shared goals.

• Visual Thinker: Ability to present and explain complex content visually through schematics, block diagrams, animations, and gifs as appropriate.

• Always a student: Enthusiasm for learning new technologies and sourcing reputable information for instructional content. Your ability to learn and adapt ensures that you can create accurate and timely documentation even in a fast-paced, evolving environment.

• Autonomy & Initiative: Works independently with minimal supervision, quickly developing independence in new tasks and exercising good judgment. You don’t wait for instructions, you identify gaps, propose solutions, and take ownership of tasks. You proactively seek opportunities to improve processes, enhance content quality, and deliver exceptional user experiences.

• Versatility: Adapts quickly to changing requirements, communicates impacts, negotiates next steps, and supports change to achieve team and organizational goals. AI Enthusiast. Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and discover content.

Skills and Experience:
Required:

• Education - BS or BA. English, Computer Science or Engineering

• Experience – 2 to 9 years of experience in Technical Writing; developing software and hardware documentation for global customers.

Tools:

• Authoring/Publishing - MadCap Flare/MadCap Central or experience in any one of the topic-based/DITA-based authoring tools such as Oxygen XML, XMetal, Framemaker (structured).

• Source/version control - Git/Gerrit, GitHub, Bitbucket, or experience using other source control/repo management tools.

• Feature/Defect Management - Jira, Rally, or any industry-standard, agile project/defect management software.

• Collaboration and Process Management - Confluence, Wiki

• Productivity and Chatbots – Experience leveraging LLMs or AI-powered assistants for documentation process efficiency or implementing/using customer-facing AI chatbots for content discoverability.

Good to have:

• Web-based or DITA-based authoring and publishing tools

• Familiarity with cloud, data management, security, or AI technologies.

• Content delivery using Continuous integration and delivery approach

• Proficiency with HTML, CSS, and HTM5 help systems

• Ability to create new video content

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Equal Employment Opportunity Employer (EEOE)

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or [email protected] for assistance.

In-Office Expectations

Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.

Interested candidates based outside of the designated areas are welcome to apply, provided they have the right to work in the job location.