Duties & Responsibilities

• PC Support, including software & hardware.
• Support IT Related hardware, which includes Printer / Scanner / Fax / Telephone and etc.
• User account management, which includes AD account / Internal application account.
• Co-work with IT Network engineers to provide basic network support.
• IT asset management.
• Windows system installation.
• Support special projects as required.
• Report on projects and make recommendations to upper Management.
• Department information systems, records, reports and metrics are accurate and generated on time.
• Company policy is followed regarding all safety, environmental, quality and ergonomic requirements.
• Company Technology Control Plan, IP protection and Export Compliance requirements are understood and properly followed.
• Relevant SOX, IT and Quality procedures are understood and properly executed.
• Responsible for maintaining a quality work environment.
• Maintains a positive attitude and is cooperative in working with others.
• Adapts readily to changes in work caused by new requirements and/or situations.
• A high standard of ethics, professionalism, competence, and quality is established and maintained.
• Role model for Quality, Customer Satisfaction, Employee Satisfaction and Business Results. 

Qualification & Requirements

• Education & Experience
  • Bachelor or above.
  • 3-years help desk working experience in 100+ network points environment would be an advantage.
  • Familiar with windows OS system
  • Familiar with windows AD;
  • Basic hardware knowledge for PC / Printer / Telephone etc.
  • Basic network knowledge
  • Working experience of FreshService would be an advantage.
  • Working experience of Data backup would be an advantage.
  • Working experience of Anti-Virus would be an advantage.
  • Working experience of coding would be an advantage.
  • Experience with problem analysis and resolution.
  • Demonstrated ability to achieve results independently or working with others.
  • Ability to recommend and implement improvements.
  • Excellent interpersonal and communication skills.
  • Experience with networked PC based computer systems.
• Skills & Other Requirements
  • Ability to read and write in English, ability to speak English would be an advantage.
  • Demonstrated ability to achieve results independently or working with others.
  • Excellent interpersonal and communication skills.
  • Ability to handle multiple priorities involving external and internal priorities.
  • Handle special assignments promptly and professionally.
  • Ability to handle multiple priorities involving external and internal priorities.
  • Ability to excel in a cross-organizational, cross cultural, global team environment.
  • Handle special assignments promptly and professionally.
  • Set a high standard of ethics, professionalism, leadership, and competency.
  • Demonstrates and promotes the Coherent Worldwide “ICARE” values.
     

Culture Commitment

Ensure adherence to company’s values (ICARE) in all aspects of your position at Coherent Corp.:

Integrity – Create an Environment of Trust

Collaboration – Innovate Through the Sharing of Ideas

Accountability – Own the Process and the Outcome

Respect – Recognize the Value in Everyone

Enthusiasm – Find a Sense of Purpose in Work

Coherent is a global leader in lasers, engineered materials and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets. Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard-work through a competitive compensation program. It's an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us!

Note to recruiters and employment agencies: We will not pay for unsolicited resumes from recruiters and employment agencies unless we have a signed agreement and have required assistance, in writing, for a specific opening.